Days Inn reviews and complaints 1
View all 759 complaintsDays Inn - Discrimination against my service dog
I had taken my service dog, whom is still in training, out for a walk. Her trainer came by to check on us and she was really excited. So as I proceed to take her inside and up to our room, she barked. Not at anyone in particular, she barked. As I was correcting her, the lady at the front desk yelled at me "what room are you in with her?" I told her my room number, and she raised her voice in front of a somewhat croweded lobby "service dogs dont bark" I politely said "shes still in training maam". She rudely replyed with her voice a little louder "service dogs dont bark maam". Mocking me in a way. About 30 minutes later she calls my room and asks if I had my service dogs registration and I said yes. She asked to see it. So I brought it down to her. It was online because I havent gotten her cards in the mail yet. She said "no I need the card itself." I told her I didnt have it yet but I had showed it to the manager when I checked in, he was actually the one to check me in, he didnt have a problem with her online card, when I told her the manager approved it, she said "well how am I to know that" as in calliing me a liar in a round about way. And she added that my dog also tried to attack a man in the lobby when all my dog did was bark once. She stated it was on camera. I asked to let me see it, she would not. This lady as the most rudest woman I have ever met. I will not be staying here at this location ever again. I dont even want to be here now. If it wasnt for my house not being ready to move into, I wouldnt stay tonight. This lady needs to be talked to about her manners and she needs to learn the laws of service animals. Her inturpupting me while I was correcting my animal, can be punnishable by law. I am not one to complain much nor am I one to cause trouble but something needs to be done about her attitude and the way she handles situations.
Desired outcome: the front desk lady needs to be repimanded for the way she treated me and my service dog.
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