Mattress Firm reviews and complaints 1
View all 260 complaintsMattress Firm - customer service/rude employees
My wife and I just purchased a mattress from the above location. My wife went to pick up the mattress since I work late they assured us they would tie the mattress to the car. They attempted with no effort and obviously they didn't tie it right and they said just drive slow. My wife advised them it did not appear secure to which they stated you are not going far. The complaint comes that after the mattress fell off on a busy roadway right outside their store they stated that's why we recommend delivery with a condensing tone.
Their disregard for her well being or the fact that she could have been hit by a vehicle due to their ignorance they did not care. They did not do anything to help and were extremely rude to her on the phone. This is the worst encounter we have experienced at a mattress store. The mattress fell and thank god a good person stopped to help. Not helping is one thing but being rude and disrespectful will not be tolerated.
SKU # V000111340
Juan L. Hernandez
Latest Mattress Firm Reviews
Deny of valid claim for defective or failed mattress Deceptive sales and product not what we tested in store. Mixed Experiences with Classic Brands Sleep Products Incredible customer service and value Recent purchase: exceptional serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!