J.D. Byrider

Bout a car from JD Byrider in Oensacola Florida in April of this year. Began having problems with my car which is a 2006 Toyota Scion XA, told them when i bought ot i was gonna put alot of miles on it necause of the type of work i did which was fooodconsessions, i drove to Shreveport Louisanna around the end of October and began having issues with one of the lights (coolant light), I called jd byrider office in pensacola and talked to the service department manager Steve aaand explained to him what was going on. Told Steve about the light flashing on and off, Steve told me that if the light comes on and stays on then IT WOULD B OKAY TO DRIVE, Steve did he me to add just anlittle coolant to the overflow jig but b careful as to not overfill. I did just as I was imstructed. Headed back to milton florida to check in with some friends and check on my personal belongings then headed to ocala/silver springs due to me being homeless at that time. Was living in my car and a tent for a short time trying to figure out what to do, so I decided to head towards tampa florida to work and stay with a minister and to wife. I only got about 14 miles south of Ocala florida exit when my car list all power, I was in 75 SOUTH, I called my insurance which is state farm and requested a tow, I asked driver Spencer's towing out of Leesburg florida how extra would he charge to take my car to the nearest pep boys, because I had also called service department in pensacola and spoke with Steve again and told him what happened and he said that kd byrider has contract a with pep boys. So the tow truck driver tools and my car all the way to pep boys in Leesburg florida. The counter persin Pamala and the manager went way above amd beyond and were awesome. was told by pamala that they would habe to get permission from jd byrider in pensacola service department to put my car in a diagnostic machine and since it was the day before thanksgiving it would b the day after thanksgiving before they could even look for it. I had no choice but to sleep in my car in that Wednesday night and thanksgiving night stranded in my car in a pep boys parking lot. Day after thanksgiving pep boys got right on the situation and contacted pensacola jd byrider sercice department to obtain permossion to do diagnostic syatems check. Pamala at pep boys in leesburg showed me the paperwork after the testing was done and it showed a [censor] ton of work that meeded done and that was wring, ahe said "bottom line) motor had blown. I again contacted steve of pensacola of jd byrider and also talked to Matt of cnac financing and it was suggested by both of them that I have it towed to the closest is byrider nearest where I was ataying. It was determined at that time by matt of CNAC that it b towed to Port Richey JDByrider to b fixed. Milk had been spilled in my car and from car sitting closed up from day after thanksgiving to the following tuesday evening I guess the small was horendous. I had talked to Keith at the port richey jd byrider and he stayed he couldnot and would not allow his staff to work on the car because of the smell. My car IS UNDER WARRANTY, called JDByrider in port richey on 11-30-2017 and talked to keith. Also I called pensacola jdbyrider in the same day and spoke with secretary and she put me in hold and went to talk to the department manager and and aaid that she jerawlf qould call port richey JDByrider in port richey herself and check on my car for me then asked if I had the number, well that never happened and that's when I called port richey. I again called [protected] Jdbyrider, Keith and he told me again that he not anyone else in the service department had heard anything from anyone at Pensacola and he asked WHY my car was even there. I told Keith that I had it towed there in the instructions of Matt from CNAc pensacola JDbyrider. Got a return call from matt at cnac pensacola jdbyrider saying that port richey JDByrider refused to work on my car because of the horrid smell. Matt from CNAc told me at that time that he was trying to find someone to transport my car to Pensacola because they themselves needed to try and attempt to fix my car. I asked Matt why they couldn't jist give me another vehicle. MY CAR IS UNDER WARRANTY, [protected] I called JDByrider in pensacola and talked with one of their representatives and left a message win them that I needed Matt to call me back. Finally at 1:50p time in panhandle, talked with Matt and he said that he hasn't heard anything about my car but that he assured me that he would keep me imformed. 12-11-2017, called jd Byrider in pensacola amd spoke with charlotte of cnac aamd she as she would have Matt get ahold of me. I had to end up calling Matt later in because I felt like Matt has been ignoring me. I had called and talked toatt just before the close of business in this day, then the story he told me was that the reason why the port richey JDByrider was refusing to work on my car was some [censor] about something being sold to somebody else and therefore the warranty could not b honored there. I have been repeatedly been told byatt that he would arrange for a request a tow for my car to b returned to Pensacola jdbyrider to b fixed which Matt had agreed that the motor needed replaced and he assured me time and time again that pensacola office would absorb the cost, Matt also assured me that he had somebody in the service department that did detail work on vehicles and he would see to it that my car would b preswntable. I also explained toatt that I wouldn't have any money for him until Friday 12-17-2017, and that I lost a good paying job because of the motor blew up. And i told Matt wasn't my fault amdbthat my car was and is under warranty amdni needed my car. Called pensacola JDbyrider CNAC 12-14-2017 and spoke with Lora and wanted to keep Matt updated about mayb getting wwwprk with people ready in tampa florida. Lots went to find Matt and said Matt he wasn't at his desk or where he was supposed to b. 12-16-2017 port richey nor pensacola called me back after i left messages with charlotte in pensacola JDbyrider cnac. 12-16-2017 talked to Charlotte with cnac in pensacola and she promised that she would have Matt call me. As of 12:54p Matt had yet to return my call. 12-16-2017 I eventually called jd byrider in pensacola and FINALLY got the GM of the store, believe his name was John, said he was helping with phones because the others were tied up and busy. I identified myself and asked him for and update on my car and why was it taking so long on my car? John the gm said that message was told to him by Keith in port richey JDByrider that my car was horrendous and that I smelled then John from.Pensacola snickered. That post me off, I told job from Pensacola that I HAD BEEN HOMELESS FOR A SHORT TIME ANDNI HAD TO DUMPSTER DIVE FOR FOOD AND THAT MILK HAD BEEN SPILLED IN MY CAR and that what the small was, i then assssked John if he knew what it was like to b homeless? I was also told by John that corporate has gotten involved with this situation and that I should hear something by 330 pm, the next day. I figured as such. 12-16-2017 about 3:06p tampa time I got a call from (texas) [protected] spoke with anlady by the name of crissy, she identified herself as a representative of cnac and was asking about my account with them, then asked if I had requested a tow for my car? I saaaaid yes almost a month ago. 12-16-2017 another call from [protected] and was being asked about my account with cnac. I left a nasty message with pensacola cnac that I wanted my car. Called [protected] I as returning a call to them and told them no car no money. 12-17-2017 called jd byrider port richey and spoke with Keith and asked if he has heard anything from Pensacola and also asked if I could come and get my personal belongings out of my car and he said yes that would not b a problem. 12-19-2017 I called JDByrider in pensacola and spoke with Mike and asked him for a honest answer, and Mike told me that this situation is in the hands of cnac Matt, and that they were waiting on the ok to transport. 12-20-2017 call from Melissa at [protected] texas, and she asked about my account with cnac so I told Melissa what happened and she asked about if I had requested transport and I said yes almost a month ago, that my car had been sitting at port richey JDByrider and that I told her Matt at the cnac pensacola office was supposedly trying to he the car back to pensacola. I also told Melissa that due to the circumstances that cnac was not gonna get any money from me until I either get another vehicle or another one to replace that one and that I felt that the payments should b delayed for a short time after this is resolved and give me time to get a job and that the issues involved should not have a negative affect on my credit.12-26-2017 still no word fromatt at cnac in pensacola. Matt needs to get off his ads and do what needs to b dome.