Air China

Worst ever experience with an airline. Customer service was terribly terrible. Was forced to re-purchase an international air ticket. Complained on their website but never got response. Disappointed and dissatisfied by the handling of my ticket which was from XIY to LAX on Nov 8th by your customer service. I arrived at XIY airport more than 2 hours before the boarding time and was told that I needed to contact Air China by phone (95583), and my nightmare began. The first lady told me I needed to pay a penalty of RMB 1450 which I agreed but she didn't know how to charge US dollars from my US credit card without faxing or emailing. Then I took time and hand wrote a verification letter with all the info requested by the lady, and the pictures of my credit card, to an email address provided by the lady . The lady already hang up on me by that time. So I needed to call in 95583 again, and a second representative (male) took the call. After a long explanation to this gentleman, he told me it was not possible to take the flight (of course after two long calls and handwriting and emailing, but by that time we still had one hour before departure), but offered to take the next flight to PEK (still be able to catch up with the next flight from PEK to LAX). The problem was the charge would be more than 4000 RMB which is nearly the full price of a new ticket! In that situation, I had to re-purchase another full priced ticket, with losses of ~$700 and a work day.