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CB Medical Services and Facilities CareCentrix 9119 Corporate Lake Drive, Tampa, FL, 33634, US
CareCentrix company logo
CareCentrix
reviews & complaints
CareCentrix company logo

CareCentrix

9119 Corporate Lake Drive, Tampa, FL, 33634, US
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2 complaints
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Website
carecentrix.com
Phone number
+1 (800) 808-1902
Category
Medical Services and Facilities

CareCentrix reviews and complaints 2

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9:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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CareCentrix - unethical behaviour

I don't know how they stay in business.
They mail you bills that are not justified and do not provide you with a phone number to even complain or explain why you don't owe them any money.

my experience with this company... Never never again! and I told my Dr., never ever refer me to their services or their contractors...ever again.

The overall ability to listen, comprehend, and submit appropriate authorizations is severely lacking with this company.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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CareCentrix representative's response
Jul 23, 2019 1:43 pm EDT
CareCentrix customer support contacts
Phone numbers

+1 (800) 808-1902

+1 (888) 839-5122

Address

20 Church Street 12th Floor, Hartford, CT, 06103, US

Website

carecentrix.com

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Hi. We are sorry to hear that you've experienced these difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing. Please be sure to include Reference Case #0175 in the subject line of your email. Once we have this information, a member of our support team will reach out to you directly. Thanks!
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1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CareCentrix - Problems with secondary insurance

I have a secondary insurance they were supposed to file for me and now they say they cant do it. One lady told me they would just write it off. One said there were things going on there, that were not suppose to be going on! After saying all that to me, they asked for my secondary insurance info, AGAIN, which I have already sent three times. They continue to say I havent sent it in, I have faxed it, and mailed twice, and to tell the truth, I'm getting worried. Something is not right

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