Menu
For Business Write a review File a complaint
Ice Cold Air Discount Auto Repair company logo
Ice Cold Air Discount Auto Repair
reviews & complaints
Ice Cold Air Discount Auto Repair company logo

Ice Cold Air Discount Auto Repair

7901 W Hillsborough Ave, Tampa, FL, 33615, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
7:30 am - 1:00 pm
Sun
Closed
ComplaintsBoard
D
9:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ice Cold Air Discount Auto Repair - Negligent Mechanic

On 11/16/2010 I took my VW Passat into Ice Cold Air for a leak on the valve cover gasket. Not one minutes after i picked the car up did it start smoking, so I called the mechanic (Gary) and he assured me it was just excess oil burning off the motor and to not worry about it. So i continued driving for another minutes when I called him back to tell him it was smoking worse. Again Gary assured me it was fine and if there were still problems the next day to bring it in, because he was already leaving for the day. Not 2 minutes after that phone call did smoke start pouring into the interior of the car. I couldnt roll the windows down because I lost power windows, steering & brakes. I got the car off the road just as all power died. I jumped out of the car and the entire front end of the car erupted into flames.
The kicker is that they are saying they are not liable for the damages (its a total loss)!
I have taken this car to the Ice Cold Air on Westshore and never had issues. But because I recently moved to a different part of town I couldnt take it there. I brought it to the one on Hillsborough ave and they proved to be very negligent in their repairs.
I advise EVERYONE to stay as far away from Ice Cold Air as possible. They lie about the work they do, could care less about the concerns you bring up (especially while you are in the car) and obviously do shoddy work.

Read full review of Ice Cold Air Discount Auto Repair and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
ICA_td
Saint Petersburg, US
Feb 26, 2011 8:26 pm EST

We are truly sorry that you had a problem at this Ice Cold Air location. We are committed to providing excellent Customer Service, and since 2001, we have provided a Toll- Free Customer Service Number, as a way for Customers to communicate directly with our Complaint Resolution Department. Most Customers that contact us directly end up satisfied. This Number is located on your Service Invoice, and is also Posted at every shop, in the Service Office. You can contact us from our Website: www.icecoldair.net .
Again, we apologize for any inconvenience you have had, and we hope to meet or exceed your expectations in the future. Please let us know if we have not, so we can help make it right.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.