PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - injurious grooming
I trusted (so I thought) and dropped off my 2 dogs with a brand new manger Nina at Petsmart.
She was not my groomer, as my groomer transferd to another location. Everytime I get use to a groomer or grooming manager they usually leave the store.
This new manager Nina insisted that she knew how to groom my dogs and also insisted to groom both, which I felt was a bit strange as I was told by
her that they would be ready in 3 hours.
6 hours later I was told they were ready. Upon picking them up and getting them in my car I noticed that one dog had knots under his beard, knicks on his pads, and his ears were not cleaned. The other dog had an uneven beard, dirty ears, and she abraded his paws on top as I noticed his skin was irratated and both dogs were stressed out and dehydrated.
I called to speak to the store Manager Rich who was not available, and was told that he would call me back that evening. 4 days later I called again and got him on the phone, he
stated "Oh, I was just calling you" I said then why did it take you 4 days? He must think all customers are idiots and believe all his B. S...
I started to describe there injury's and lack of professionalism from this groomer Nina, all Rich did was state over and over again that he would not issue a refund... This was his only concern. He overtalked me as I tried to describe how my dogs were handled. He could care less, was obnoxious and abusive to me.
Protect your dogs from harm and do not go to Petsmart under any circumstance. It will eventually happen to your beautiful dogs that you love so much and Petsmart
will never accept any blame or treat you with respect... keep your dogs away from their grooming dept. and protect them from harm!
The complaint has been investigated and resolved to the customer’s satisfaction.
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My mom recently took our little Maltese Nicky to be groomed at the Petsmart in Lubbock, TX and he's a very sweet little dog but ever since he came back he will not jump down and greet me and my mom like he used to, he jerks around a lot like his back is hurting, he will not eat or drink unless hes in his little basket, he only goes to the bathroom about once a day and whatever they used to bath him in after they shaved pretty much all of his hair off irritated his skin... And of course the 2 ladies that groomed him denied any wrong doing on their part... Needless to say I will not be taking him back to Petsmart after this and if it turns out that he was hit or anything along those lines legal action will be taken if you don't like animals don't get a job working with them
My daughter took her 4 pound Yorkie to the East Brunswick, NJ Petsmart for grooming as she did last year (without incident) for a summer cut. My daughter advised the groomer that he was very active so that they would be aware that he did not sit still and be cognizant of the difficulty when grooming him. But I guess they did not take heed and the result of it was that he was rushed to the veterinarian care unit they have within the store to care for the cut made in his nose during grooming. I can only say, thank God they have one there. The Vet couldn’t give him stitches because it was vascular so he had to put surgical glue on the cut area to try to stop the bleeding. They must have been very concerned because they kept him for several hours to monitor him before releasing him and made an appointment to see him again to make sure all was well. A professional groomer takes all precautions to assure the safety of the animal being groomed and yes, accidents happen to the best of us, but a professional should take all precautions necessary to see that none occur. Needless to say, my daughter will not return to Petsmart for grooming. However, I do want to compliment the Veterinarian that took care of him. P.S. My daughter was not charged for any of the services provided (as should not have been)
I work as a groomer at a Petsmart in Oregon and I have to say that not all Petsmart's are that way! If there is any type of injury at all we take the dogs over to the vet and have them looked at and we cover the costs. These stories are just terrible and I am so sorry that you all had such a bad experience. I hope that if you ever try petsmart grooming again that it will be at the right store for you!
WOW! I am taking my pet to a petsmart at 1:30p.m. this afternoon for the first time. I must admit, after reading these complaints that I am a bit leery. I live in SC and hope that the staff are better than the ones I have read about online. (gulp) I just got the dog (JO-JO) three days ago and he is in bad need of a trim. He is a three year old poodle and is shaggy right now. All the other groomers I have called are booking for March and he needs it NOW. Please pray for me and JO-JO.
I also hope that all of your pets are recovering fine and never have to go through that experience again; whether it's Petsmart or another groomer.
Austin (Lakeline) in Cedar Park
Petsmart grooming had done a sanitary trim and bathed my dog, . she got home with cuts around her private parts, she was licking and yelping, . the next day the skin around her private area had turned red and swollen, . had to use some neo-predef antibacterial powder for a week. When I call to talk to the grooming manager, they deny that would have happened at the groomers and insisted that my dog chewed on her self and caused the injury, and told me that they would not be grooming my dogs sanitary areas anymore, . I told them that I would be going back to them and the reply i got was, . ok, we will make a note not to groom your dog.
They don't have the minimum courtesy nor feel sad for the poor dog. I am not going back to petsmart anymore, dont want my pet to be the guinea pig in the hands of their new trainees or evil groomers.
4000 N. Oracle Road, Tucson, Arizona Store
Petsmart grooming told me not to bring my minature snauzer back for grooming. They told me she was too difficult. they also told me they could no longer muzzle snauzers.
I am glad I am not a stock holder of this company.