Firestone Complete Auto Care reviews and complaints 1
View all 601 complaintsFirestone Complete Auto Care - Customer service
I pulled into a Firestone last evening at 6:28 pm on 8/16/2021, they close at 7:00 pm. My tire was going flat and I asked them to help me get it fixed. The man there told me that I had to leave my vehicle over night, I told him that I couldn't, I still had 45 minute drive home and no way to get there, he then told me that they could not help me, they were too busy. I called Triple A and sat there and waited for 1.5 hours for them to get to me, all while your team packed up and left me sitting there right outside your door. I feel that this was definitely unsafe and really poor customer service. This one incident will make me a NEVER customer of yours and as I tell my family and friends of this, it makes them NEVER customers also.
Desired outcome: For this to never happen to another person.
Latest Firestone Complete Auto Care Reviews
Horrible Product / Horrible Service Airbags replacement (rear suspension) Not trustworthy Unauthorized charges Battery installationGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!