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CB Auto Parts and Repair Stores Firestone Complete Auto Care 7727 University Blvd, Winter Park, FL, 32792, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
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Firestone Complete Auto Care company logo

Firestone Complete Auto Care

7727 University Blvd, Winter Park, FL, 32792, US
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1 complaint
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Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
8:00 am - 5:00 pm
ComplaintsBoard
T
9:08 am EDT

Firestone Complete Auto Care - Customer service

I pulled into a Firestone last evening at 6:28 pm on 8/16/2021, they close at 7:00 pm. My tire was going flat and I asked them to help me get it fixed. The man there told me that I had to leave my vehicle over night, I told him that I couldn't, I still had 45 minute drive home and no way to get there, he then told me that they could not help me, they were too busy. I called Triple A and sat there and waited for 1.5 hours for them to get to me, all while your team packed up and left me sitting there right outside your door. I feel that this was definitely unsafe and really poor customer service. This one incident will make me a NEVER customer of yours and as I tell my family and friends of this, it makes them NEVER customers also.

Desired outcome: For this to never happen to another person.

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