Banfield Pet Hospital reviews and complaints 2
View all 525 complaintsBanfield Pet Hospital - Injured dog
I dropped Poncho off at Banfield on 1/10/22 @7am for urine test. Banfield associate aggressively tried to get a urine sample which caused Poncho to bite at him. The associate pushed Poncho hard against a table injuring his back. Poncho could barely walk when I observed him. When Poncho was handed to me. He didn't have the courtesy to wipe the feces off. Which is unacceptable. I was told to take Poncho to the 24hrs hospital to get checked out and that Banfield were paying for all expenses. Which I did. Poncho had to stay overnight. Now he back at home healing. Pushing Poncho against a table what bother me. That associate need be FIRED. That would be consider animal cruelty. The next dog might not be so lucky.
Desired outcome: Associate need to be FIRED
Banfield Pet Hospital - Malpractice??? Neglectance, money for pet's suffering
anyone who is interestet to join in the class action and reporting Banfield, please email: [protected]@excite.com
To: John.[protected]@banfield.net and his Executive Assistant Gina Sienia at gina.[protected]@banfield.net.
Subject: Banfield Pet Hospital: Complaint
To: [protected]@gvma.net
Cc: scott.[protected]@banfield.net
Date: Wednesday, December 16, 2009, 12:04 AM
To: Georgia Veterinary Medical Association
Cc: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital
Regarding Banfield Pet Hospital in Midtown:
650 Ponce de Leon Ave.,
Atlanta, GA 30308
[protected]
Please, consider following for the license evaluation of the Banfield Pet Hospital and Doctors: Rene Freshwater and Jana Cargile.
6/10/2008 I took two of my dogs (Benji – the mother approximately 3 years old and her puppy 5 months old) to the Vet. While waiting too see the doctor, I purchased their wellness plans for my dogs. I explained my concerns about my dog being playing with my neighbor’s puppy that got sick with bloody diarrhea and vomiting at around 4pm on 6/09/2008 and died by the noon of 6/10/09. Dr.Freshwater said that it may be rat poisoning, hit by the car or possibly parvo. I told that I don’t think anyone is using the rat poisoning. It may be the car, but I really doubt it. There is a good chance of Parvo. I asked the doctor to make a test for both of my dogs, but she refused and said, that since my puppy does not look sick, I should just take my dogs home and keep eye on them. I asked to start parvo treatment and told, that I am ready to pay, but Dr. Freshwater said that it is against their policy. I’ve been bagging for anything to prevent possible sickness. But she told that the only she can do is to test on parvo the fecalies of the dead puppy, and even if the results will be positive, she won’t start treatment of my puppy. In 3 days my puppy came down with parvo. Parvo tests became available for both of my dogs that day. I spend nearly $1000 for the treatment. Researching parvo decease on internet I found Amber technology products: Victabra (antibiotic) and Parvaid (herbal food supplement )that seem to be very successfully used to prevent parvo, after exposure to parvo and even to treat sick puppies. The cost is only about$60. There might be even more medicine to prevent parvo after exposure, but my puppy hasn’t gotten any chance to avoid suffering. May be the doctor was fallowing the procedure of the parvo treatment. However there are Principles of Veterinary Medical Ethics of the AVMA. II.A Veterinarians should first consider the needs of the patient: to relieve disease, suffering, or disability while minimizing pain or fear. Was it against the procedure to try to avoid Parvo suffering?
In August I took both my dogs to get spayed. Their associate called me at 3pm and said, that surgery was performed at 11am, and my dogs are ready to go home. When I picked them up at 5pm, both dogs were in terrible shape.
The Association of Shelter Veterinary medical care guidelines for spay-neuter programs: If possible, surgical incisions should be examined to ensure that the skin edges are clean, dry, and well apposed.134, 158 .Cats and dogs that are not ambulatory should not be discharged until they are recovered.
Does it take 6 hours for a dog that had puppies and is slightly overweight to recover after her belly was open from her tail to her chest? When I carried her into the house, she fainted. Her belly started to bleed a little. Dogs are very pain resistant. However, Benji was walking whole night (after all pain killers they gave). I was up as well.
The Association of Shelter Veterinary medical care guidelines for spay-neuter programs: Animal owners, caregivers, or their agents should be provided with clear instructions for postoperative care. Written instructions are required in addition to oral instructions. Discharge instructions should include resources for handling questions or concerns about postoperative complications and emergencies.
I found much latter by myself, that after surgery, pets shell be kept in small enclosure, but nothing in Banfield instructions.
Small things, like treating hot spots are impossible for vets there. I spend hundreds dollars on medicine, that did not even help. After quitting Banfield and experimenting, I found the good treatment in Kroger: Benadene. Redness and itching was gone over the night.
After all the bad experience, I’ve got really concerned for the health of my dogs and did not take them to Banfield after their stitches been removed (and personnel was trying not to give me back my Elizabeth’ Collars, that I purchased).
I did not mentioned here the rudeness of their stuff (seems such a small thing in compares with professional torches.
And I don't know what was going on behind closed doors. I had more than dozen visits, but saw the doctor Freshwater only twice, and never Jana Cragile.
I was paying Wellness plan two more months (last payment 10/10/08), after I quit going to them. Their Billing department got concerned immediately (doctor did not care about my visits, or dogs). They gave me the number of their complaint department. I told them what happened and asked to investigate. Their office manager Amanda called me and said about parvo situation, that she was offering me to make the test, but I refused, because did not want to pay. And that was pure lie: I have met her for the first time, when was taking my puppy back home, after parvo treatment.
The Dr Jana Cargile called, and repeated that even if my puppy would be diagnosed with parvo on the first day, they would not do anything differently, they would not start treatment until it got symptoms.
I was waiting for their complaint department decision (as billing department kept sending me letters, I expected the letter from the complaint department as well). I have never got anything from them. Instead they turned me into collection agency.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have had our GSP hunting dog in the Top Wellness Plan for years.
Last year these Hacks, butchered our dog. Removed a cell mass, and only put in a few stiches.
Leaving their office the dog bleeding would not stop.
Next day they needed to put in staples, as they should have to begin with.
The bleeding still continued, I called they said he can't move or it will still bleed.
Next day the staples began coming out. During these days of recouperation, I had to hold the dog not to move at all just to stop the bleeding.
After the staples came out, the wound would get bigger and bigger every day.
I called daily asking what I needed to do next?
After 5 daily trips to their office, they said now we can only treat it as an open wound.
Now it is 3" by 4" square of open wound. Treat it as an open wound was their only cource of action?
After a week of this, I took him to the Specialist and had a real Vet. DR. redo the operation.
Another $1, 500. to correct their hack job.
Staples were again used to close the wound. This time put in correctly, and they held and healing began. Bleeding was never an issue.
Thinking this was only one bad operation, we stayed in the Wellness Plan.
Yesterday he went in for his update, shots, X-rays the whole deal.
I dropped him off at 7:30 am. Expecting to pick him up after 2:00 pm. as directed.
12:30 they call me, "we can't mussel your dog, can you come in and help?".
I drove right over to find my dog running aound their kennel area.
I asked, What 's the problem? They said he just growels at us, and we can't mussel him.
I put his lead on and took him outside, where he took a pee as soon as he got out the door.
Two more steps and he began pooping. I thought he had all his business taken care of before I dropped him off at 7:30 am. But I guess 4 HOURS in the kennel waiting for treatment was too much time. He has never in 10 years of life ever done his business inside and never in his kennel.
No there was not any emergency treatments going on, they just knew they had all day to their job.
THESE TECHS CAN'T TELL THE DIFFERENCE BETWEEN A DOG THAT NEEDS TO GO OUT, AND AN AGRESSIVE DOG? Where do they get these people?
Our GSP is a lover of all. And has never snapped at anyone.
I went back in to talk to the Vet., and discussed What took so long? And why hadn't treatment started. He said, "I don't know? They said they couldn't put a mussel on him?"
I said, "Why don't you have any system in place to put a mussel on? If that's want you need"
He had nothing to say.
Now I need a new Vet. We only began at Banfield because our family Vet of 15 years with other dogs retired.
Needless to say, NO WELLNESS PROGRAM ever again.
I wish I had read more about these Hacks before we ever began any program.
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