Custom Built Personal Training reviews and complaints 1
View all 34 complaintsCustom Built Personal Training - Breach of Contract
I signed a contract and paid first month/last month/processing fee totaling $269 on August 14, 2013. I had an appointment with "Felix" on 8-21 and he quit CBPT before I could get my 1st workout session. I called CBPT 8-26 and could not get anyone to train me until October 24 after MANY MANY calls and complaints. "Chris" the new trainer was outstanding!
Representatives of CBPT said that You Fit and CBPT were parting ways as of January 1st - then I got many different stories...one of which was You Fit was assuming the contracts, our contracts would be fulfilled.NOT TRUE.
I went to the club manager yesterday who told me the You Fit is seeking legal action against CBPT and that I could NOT get personal training on this contract anymore.
I have 9 credits at $25 per session. I am due a refund of $225.
CBPT also drafted my account again in December for another $100 AFTER it was determined they would no longer be working with You Fit. This constitutes deceitful practices, encompass fraud, misrepresentation, and is entirely dishonest.
Sincerely,
Sarah Taylor [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
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