Life Time Fitness

I have been a member of Lifetime since 2012. Never complained about anything and anyone in all this years. Today I had a terrible experience trying to approach the manager there Mishkat lightwala.

I gave him a heads up in the corridor that I will likely need to discuss some dues that I am requesting back from lifetime. He said to come see him.
When I went to see him after 20 minutes his door was shut and he was on a call.
I stood outside by the glass window waiting for him to signal to me that he was busy or that he will just tell me to wait (sometimes people are about to get off a call and don't want to lose the member who he knew was going to stop by to see him).
He ignored I was standing there. I popped my head in and he was extremely rude to me to the point insulting.
He was angry and told me 'don't you see on on a call? "then he said"there is a reason my door is closed". I said"whell I just wanted to check if you were gonna be done soona dna I should wait or leave.
He said 'I dont know I am talking to someone"

He could have been polite and non insulting and said the same thing. I was at a lunch break from work, and I don't have the ceo of my company ever talk to us like that. And here I am his customer and he is so rude.
Its a shame him being a manager with such a bad, insensitive rude attitude for a member, that he doesn't even know how to be polite to someone. This has closed all doors for me to ever get anything resolved by such a person in future, leaving no outlet

I have viewed lifetime as an amazing place and have gotten other people to join, but I guess that because of the instructors there, not the manager.