State Farm reviews and complaints 2
View all 476 complaintsState Farm - file an claim
I had filed a claim with State Farm (claim #[protected]) because there insured hit may new car I just purchased that day and took off. I called the police and gave the tag number and a description off the car. Well I filed a claim with State Farm never heard from them and was told that someone will go out and look at her car a week later after the accident. So last week I get a letter in the mail telling me they are denying my claim because she didn't have no damages to her car. I was upset because they never tried making contact with the other person that was in my car when there insured hit my car and left the scene. So I spoke with William Dillard who was handling my claim which I left a message for him to call me back and he didn't so I had to call him the next day. I also spoke with his supervisor Bob C. and he told me to call my insurance company and file my claim. I just felt like the situation could have been handle better then it was. So is State Farm trying to tell me if someone hit your car and leave the scene you better follow them and make contact with the police while you are chasing them down and hopefully they don't have an weapon on them...Wow
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - refunds
I recently added my fiance to my insurance, and due to him having unknown suspended license state farm chooses to cancell my policies that I have had with the company for more than 5 years. I paid a two months worth for my fiance's policy and cancelled halfway through the second month on his car, also I cancelled my other two policies on my two cars. This is all due to the company expressing to cancell my policies. Back in October of 2008 I signed an acknowledgement to just have liabilities one on of my vehicle which never got changed. I have called since Jan. of 2009 of this year and here it is July of 2009 and still no reimbursement for the months they was really charging me for full coverage due to never dropping the insurance to liability. Since I have cancelled my fiance's car I have not received the money for the remaining of the month that the insurance was not used. The company told my agent that they did not owe me anything for this policy. Plus they have not reimbursed me for the few days of my two policies I had with them for years when I cancell these policies with them due to the cancellation was eventually going to happen not by my choice. I am so frustrated that this company is not refunding my money I paid out for services that was not use. They did not hesitate to take out their month payment on time. This company has issues and one issue that needs to be resolved is for them to refund me the money for remaining of the days of the auto insurance that I so graciously paid ahead of the time.
I'm in the same boat. Was told I'd get a prorated refund...waited 4 wks & am now being told I will not receive a refund... what? I paid in advance for the month, cancelled mid month, was told I'd be refunded the days I was not covered...now I'm told it was a misunderstanding b/c they covered me for the entire month...whatever! They just don't want to come off the money...what a greedy company!
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