Haband / Bluestem Brands

August 2018: Haband Order #[protected], Customer account #[protected] was never received.
30 Aug 2018: Haband cashed my check for $39.98 electronically on 5 Sept 2018

7 Sept 2018 receipt of letter from Haband requesting additional $2.20.

24 Sept 2018 - phoned Haband CS (Alvin, female) asking why I had not received product. Alvin informed me that item was out- of-stock and I would receive my $39.98 in 2-3 weeks.

17 Oct 2018: Phoned Haband CS (Lynn) to find out status of returned funds and was told it would be another 7-10 days.

31 Oct 2018: Phoned CS (Eena) and requested to speak to her supervisor and/or manager and was refused. Asked for
name of same and/or employee ID# and was refused. Asked where I might send a letter of complaint and was given their location in Eatonton, GA. (FYI: All three CS reps voices were the same person located in the Philippines.)

8 Nov 2018: Phoned CS and spoke with Jill to reiterate my need for a personal name to contact or viable phone #. Had an aggravating conversation and Jill hung up.

8 Nov 2018: Forwarded 2 letters - 1) Haband in Eatonton, GA after calling (706) 485-4568 with no human contact but
diversionary press buttons; 2) Haband in Warren, PA after phoning 1-800-217-2916 with no available human contact
and circle re-routing.

8 Nov 2018: Contacted my bank that, in turn, contacted Haband with regard to electronically collecting funds from my
account knowing that the merchandise was unavailable.

Dec 2018: Letter to Haband Company LLC in Mahwah, NJ, iterating all the above information.

Result: No response from any letters, phone calls, no return of
cashed check without providing merchandise.

My desire is to be refunded for the amount of $39.98 - for purchase of $29.99 item and $9.99 for shipping (thru US Postal Service).
L. Turner
[protected]