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CB Retail Stores Dollar Tree 6238 Old Hwy 5 Ste C1, Woodstock, GA, 30188, US
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Dollar Tree
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Dollar Tree company logo

Dollar Tree

6238 Old Hwy 5 Ste C1, Woodstock, GA, 30188, US
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2 complaints
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Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 8:00 pm
ComplaintsBoard
Q
2:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar Tree - "Brittany" store number 7390. Racism and harassment

Brittany (manager) has shown prejudice for ethnic families shopping at this location (store 7390). Brittany has shown a constant need to harass and stereotype ethnic customers with small children. She has shown a unprofessional demeanor towards loyal ethnic customers and has even yelled while on the phone assisting a customer. Brittany is bias when it comes to customer product exchanges (picking and choosing who she will allow to make an exchange). I would love to give this location more stars because this store location has always been great for the community. Pamela, the store's sales associate is great, she has great customer service skills, she is friendly, knowledgeable and always helpful. Thank you Pamela.

Incident happen June13,2023 and June 29, 2023

Desired outcome: Termination or retrain and send her to a new location. Train on the proper exchange policy. Train Brittany on what acceptable customer service skills are. Customers have a right to shop, no matter what color their skin is.

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M
12:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar Tree - Service

Good evening this is my first time filing a complaint. 6238 old highway 5, Woodstock ga 30188 is the store address where I had the incident with an employee. I'm a regular at this dollar tree. Today I went there with my cousin who is darker skin than I am. There were times when my son and other people's children played in the store with no issues. Yet today when I was with my cousin a white employee was following her around the store and told ONLY HER "if your kids aren't paying for anything they can't touch anything in the store!." Then followed her in several other aisle's and yelled at her for her children to "stop running around". I was trying to get this woman's name, but she didn't have a name tag. She was literally harassing my cousin and her children! My cousins' children have autism! That employee was beyond rude and disrespectful! I wanted to let this go but I can't get todays experience off my mind. ITS A FAMILY STORE! I'm a health care worker and would NEVER speak to someone like this. Everyone in the store needs to be trained on how to treat people and if another employee speaks up they wont be retaliated against!

Desired outcome: I'd like for this store to be trained on Non-discrimination and anti-retaliation, Performance management training, Compliance and ethics training

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Qamyah
US
Jul 02, 2023 2:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Her name is Brittany she has treated several ethnic families this way. Please pull them up on Google and write your review on the store's review section. The same exact thing happened to me. my children were shopping for supplies for their art project, they were also helping me look for the right size tablecloth and she followed us around the whole store, waiting for the opportunity to say something about my children. Next time I will record her rude and unprofessional customer service skills.

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