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CB Vehicle Rental and Leasing National Car Rental 3073 Aukele St, Lihue, HI, 96766, US
National Car Rental company logo
National Car Rental
reviews & complaints
National Car Rental company logo

National Car Rental

3073 Aukele St, Lihue, HI, 96766, US
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1 complaint
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Website
www.nationalcar.com
Phone number
+1 (808) 245-5638
Category
Vehicle Rental and Leasing
Working hours
Mon
5:15 am - 10:45 pm
Tue
5:15 am - 10:45 pm
Wed
5:15 am - 10:45 pm
Thu
5:15 am - 10:45 pm
Fri
5:15 am - 10:45 pm
Sat
5:15 am - 10:45 pm
Sun
5:15 am - 10:45 pm

National Car Rental reviews and complaints 1

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3:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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National Car Rental - missing paperwork in car

I was renting a car at National car rental on 12/17 at Lihue, HI. In Hawaii. all vehicles are required to have safety check, registration and proof of insurance in the vehicle all the time. I was having a hard time to have a copy of safety check for the 4th car that I looked at. The previous 3 cars did not have any legally required paperwork.
When I talked with Angela, the manager on duty. She told me no need to have the safety check paperwork to get to the base on the island. I told her the pass & ID office needs such paperwork. After 20 to 25 minutes of heated discussion, she was able to find a car that has the required paperwork. It was a total waste of time to beg or ask for the paperwork.

Can you make sure all the rental cars have the necessary paperwork? I am trying to obey the local traffic regulations here..

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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National Car Rental representative's response
Dec 23, 2019 12:00 pm EST
National Car Rental customer support contacts
Phone numbers

1800 946 541

1800 691 682

Address

600 Corporate Park Drive, Saint Louis, MO, 63105, US

Website

www.nationalcar.com

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Unhappy renter at Lihue, we appreciate when customers tell us about their experiences and thank you for your review of your experience in Lihue. Please see my response to your posts on Consumeraffairs.com. Thank you! - Carol H.
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