Menu
For Business Write a review File a complaint
BioLife Plasma Services company logo
BioLife Plasma Services
reviews & complaints
BioLife Plasma Services company logo

BioLife Plasma Services

2385 S 25th E, Idaho Falls, ID, 83406, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
5:00 am - 8:00 pm
Tue
5:00 am - 8:00 pm
Wed
5:00 am - 8:00 pm
Thu
5:00 am - 8:00 pm
Fri
5:00 am - 8:00 pm
Sat
7:00 am - 6:00 pm
Sun
Closed
ComplaintsBoard
D
10:40 am EST

BioLife Plasma Services - policies and procedures

I have been a very good, consistent donor over the years for BioLife and you are always trying to get new donors that come and go. What about the donors that are loyal about donating twice a week?
I called with some concerns and hoping for a change with voicing those concerns on Nov 11. I never got a call back, so I called back on Nov 19 again with a request to have a call back. Your marketing dept chose to email the local center to have them call me. The reason that I wanted to talk to your dept was because you make the policies and can make changes to them. Not the local center. I would think that you would welcome suggestions from your long time customers.
I was told by the local center that they didn't have a phone number for their main office since Takeda took over. I did find it and gave them a copy. However, yesterday when I spoke to your receptionist she asked how I got the number. Now, because of no response from you I'm wondering if I was asked because you don't welcome customers calling.
I am not happy about not receiving the customer service that I think I should. Who can't spare 5 or so minutes to call a customer? Seriously, how you handle this complaint will determine if I continue to donate.
[protected]
Delynn Robb

Read full review of BioLife Plasma Services
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.