U-Haul International

Diana from the Alsip location was the worst "manager" to talk to after sharing our major concerns. She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country. I drove my car to their facility to be sure it was the correct size. There were three men working when I arrived and no one shared how to use the trailer. It was terrible Inconvenience for my driver side window having to be down in order to load and unload it onto the trailer. I drove the trailer and my car in terrible weather elements and now there is damage to my car and myself because they gave me the wrong trailer size. Also when I spoke to customer service when making the reservation and confirming with the men on site I asked if I could turn in the truck and trailer earlier and they said yes and I would only be charged the days I used. That was a another terrible lie, they still charged me a full week. Never rent or go to this Uhaul. They obviously do not want to make things right or care enough to ensure your valuables are safe.