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CB Water Utilities American Water Works Company 300 North Water Works Drive, Belleville, IL, 62223, US
American Water Works Company company logo
American Water Works Company
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American Water Works Company company logo

American Water Works Company

300 North Water Works Drive, Belleville, IL, 62223, US
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Water Works Company - refusal to resolve issue with bill and broken meter

I have been a loyal customer with american water in illinois for almost a year now, all my bills have been consistant 80 at most and now I have been smacked with a bill for 265 we are a family of four no pool and have yet to do any irrigating on property. They have since reread my meter only to advise me that they were no leaks and the meter was not registering but im still responsible for this big bill. I have requested they transfer me to a supervising again and or cororate but get told no, they have distanced themselfs from the proble which very much so involves them and refuse any further solution to me. How in gods name am I been treated like this when I have been a very loyal customer made every single payment on time to them without missing a beat? I will persue this to the very end and change companies! Trash they are no good theives! Disgusted!

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