Thorntons

To whom it may concern:

I am composing this email in regards to the mistreatment of my child while visiting your establishment by one of your employees on
Monday November 4th, 2019 located @ 2330 W. 127th Blue Island, Illinois 60406.

I was unaware my daughter picked up a Toy Story candy item at his point she was accused of stealing, while I was paying for my cup of coffee by one of your employees who identified herself as the store manager.

Out of my peripheral vision, I observed as well as overheard your employee make condescending and derogatory statements to and about my 4 year old disabled daughter. Saying the following "No, no little girl don't put that in your pocket."

As I turned completely around I witnessed her snatching the toy from my daughter's hand placing the item back in its proper area. From that point your employee went on to make more derogatory statements saying that every time my daughter and I come into your establishment "We're always stealing and that we're going to be banned from your establishment." At this point I was outraged and immediately went into Mother Bear Mode, before I could complete my purchase your employee threatened me by making the remarks "Meet me outside."

After that she and another one of your employees with orange hair proceeded out the doors of your establishment where a verbal confrontation ensued. This upset my 4 year old daughter who has autism who was screaming and waving her hands trying to protect me.

I felt as if my child's safety as well as mine was threatened, my 4 year old old autistic daughter was instantly labeled a thief as opposed to a innocent child. This is the worse case of defamation of character I've ever witnessed by far.

Concluding, your employees should always use discretion when dealing with children. I am informing you that I would be contacting the following organizations in regards to this matter; The American Disability Association, The NAACP, Operation P.U.S.H, The National Action Network, as well as my attorney.

Regards,

Shanice J. Joyner
C/o SeKai J. Joyner

I am very disturbed by the extremely rude manner in which I was treated at your location a few minutes ago. I had stopped on my bike while out riding to purchase a drink and juul pods. I was drinking my beverage before continuing my ride when an employee claiming to be the manager named Shantell (spelling uncertain) rudely informed me that I couldn't stand outside. I had been there maybe two or three minutes standing in front of my bike and was actually in the process of throwing away the can to leave. I have no issue with a no loitering policy, but to be spoken to in such a caustic and abrupt way as a paying customer is an extremely bad reflection on your company. I will not be returning and if this is indicative of her normal behavior she is a liability to your company and the Thortons brand.