Goodwill Industries

On Saturday, March 2, 2024, at 5:30 pm. I've gone to the Goodwill store to purchase vases. I saw three vases; one was on sale, plus it had a color price tag. The manager who was working the shift told me that she could not give me the sale price on the tag because it was labeled incorrectly. She continues to tell me that I can purchase the sale vase for the full price. I told her no because the vase has a sale price plus the additional color price tag discount. She said the goodwill headquarters told them that all vases started at $2.99, and if the price of $0.99 is on the tag, someone must have changed it. I said to her, what does that have to do with me? I asked her if there was a camera in the store, and she answered yes. I told her to go look at the camera and see if I'd change the price tag. While I was talking to her, the other manager was peeling the $0.99 price tag from the vase.

Both managers were very unprofessional and rude. I walked out, not purchasing the vases. In 2021, I lost my uncle and my only sister. I donated their clothes to Goodwill in Romeoville, which is a better store. The managers at the Romeoville store were nicer. I went to the Romeoville store and explained to them what had happened at the Bolingbrook store, and the manager was shocked by the way I was treated and said they would've given me the price of the vase marked with the sale tag.