Food4Less

I was shopping at the store on 71st S Ashland 10/06/2021 @ around 3-3:30pm. The store was packed and it was only 2 registers open. I asked if they could open another register, and they did. During my check out, I saw that I was charged 19.99 for some shrimp that displayed the price as 11.99. I when to the costumer service desk, no one was there. I stood there for about 10mins. I when to the bathroom and the bathroom was so nasty, the floor was wet and the tissue was on the floor. I came out still no one at the desk. I waited another8-10mins. I look around and I see 2 girls talking, 1 had a smock on so I asked her can we get so service at the desk. She said hold on a sec and the other girl left the store. by this time 4 or 5 people was at the service desk. the girl ignored me and started servicing everyone at the deck before me and I was the 1st one at the desk. by this time the manager was standing there scratching off his instant ticket he got out the machine. I informed the girl that I was first. she completely ignored me. I said HELLO to get her attention but the manager said he will do the price check. This man had me standing there while he continued to scratch his tickets (lottery tickets). I couldn't believe what I was seeing. I told him what he was doing was personal and he could scratch his tickets when they clear the store out. This manager when off. Not only was his breath offensive but he had a body odor, u can see the dirt in his dreadlocks and his clothes look like he slept and ate in them. He wouldn't say his name. He was black and 25-35 years old and he has long dirty dreadlocks. We were going back and forth in front of the whole store about me being the last person to be serviced and I was first 1st in line. I left the store with him talking to my back saying Im barred out my neighborhood store and how I probably used a link card, nor did he do the price check. I went back this morning to get a photo to go with my receipt. Managers need to look the part if they are representing Food4less. Doing personal things like scratching lottery instant tickets shouldn't be done with a packed store. It was unreal. People get sued for this type of thing. My name is Ms. James and I can be reached at [protected]. I want
to speak to someone that can resolve this matter. I included my receipt & the display price. As far as the girl is concerned she needs to be transferred and demoted or fired. For the manager transferred, demoted and or fired. Both of their behavior was the worst costumer service I ever saw in my 50 years on this earth. Im sure Food4less has a standard and they did not uphold your standards. I was so upset I had to file this claim. Their behavior was discussing.