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CB Furniture Stores Art Van Furniture 1293 E Higgins Rd, Schaumburg, IL, 60173, US
Art Van Furniture company logo
Art Van Furniture
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Art Van Furniture company logo

Art Van Furniture

1293 E Higgins Rd, Schaumburg, IL, 60173, US
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2 complaints
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Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 10:00 pm
Sat
10:00 am - 10:00 pm
Sun
10:00 am - 9:00 pm
ComplaintsBoard
M
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Art Van Furniture - service

My husband and I went to the Schaumburg store last Saturday and ordered a kitchen table. I was going to use the progressive credit, they took 52 dollars out of my account that day, I got an email saying that everything was good with progressive, a week later the store is calling me telling me that progressive is asking for verification of my address before they can order the table. I said I wanted to cancel the table and I want my $52.00 back immediately. They told me I had to call progressive to ask for my money back. I asked to speak to a manager, a few minutes later a guy answered the phone, he didn't tell me his name and just said "you have to call progressive to get your money back". This is the worst customer service ever, the managers name is Joel and the girl who called was Angela? Something close to that. I called progressive, they were very nice, they actually told me that the store was supposed to call them to cancel not me. What a joke Art Van Store is...If I could give negative stars I would. NEVER again will I step foot into one of your stores again. POOR SERVICE!

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Update by Manager Joel
Nov 02, 2019 7:12 pm EDT

I am not running a scam, what are you talking about? The store is, they told me that they cannot order the table we ordered because progressive needed more information on my address, which is false! As far as progressive is concerned, they think I got the table and were going to keep taking money out of my account. You obviously are biased Don’t worry, WE will never go in your store again. So I hope I cleared this up for you DeAndre

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5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Art Van Furniture - refund for daybed

We purchased a daybed there and we were told by the sales man that the price was $699, however, he failed to explain that the trundle was not included and that was an additional $225. We spoke to a manager and they claim they would waive the restocking fee. They are giving me the run around about this and nothing has been done. My daughter is sleeping on the floor right now thanks to you guys! Bad sales tactics, bad management, bad service!

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