Window World reviews and complaints 2
View all 223 complaintsWindow World - Windows
June 17th, 2021, I paid a 50% down payment and ordered 18 Series 4000 windows with a promised install date of 10-12 weeks. 16 weeks went by with no word from the company, so I called them. I was told manufacturing was behind schedule and it looked like I should have my windows sometime in December. The new year came and went without a call or any form of communication. I called sometime in Jan and was told it would be a spring before my windows were ready. With each phone call I spoke with their local office worker/secretary. Never were my concerns elevated to a manager, or did I receive communication from one.
My install was finally scheduled for March 22nd between 8-10AM, but with no mention of weather permitting. I made it very clear I had to schedule a day off work to be present in the home, yet again no mention of weather permitting. Approx 10AM March 22nd I received a call stating they would not be doing the install due to rain being forecasted. At this time there was no rain present. I lost a day's pay due to their poor communication. We rescheduled for April 1st and the install was performed.
Upon inspecting the quality of the windows and install job I was floored by the poor craftsmanship and lack of quality control I found. Pictures added for details, but the major defects I found included.
1 - Almost every window is poorly constructed. Joints are not square or equal. 2 - Adhesive used to form the windows is gushing from every seam and on top of that is unpainted.
3- Trim pieces don't fit snug or correctly and hang down
4 - I don't know what the piece is called, but between 2 large windows in 1 big opening there is a piece that was installed too low. Doesn't cover the top of the portion between the 2 and is so long at the bottom it doesn't sit correctly. On the outside of this same piece, it is cracked.
5 - One screen wasn't even installed
6 - The interior paint of the screens is already worn and scratched
Overall, my "brand new" replacement windows look like they are already 10 years old. I'm extremely unsatisfied with the quality of these windows.
Desired outcome: I honestly don't know what would resolve this for me. I don't want to go through the hassle of replacing them again. A reduction in cost would be a start. For the price I paid I did not receive what I was promised.
Window World - service /unethical behaviour
This has been nothing but a terrible experience. I ordered new 22 windows, front door with side lights and new siding on October 2018.
Window World held the windows for approximately 2 weeks and never notified me that they will in. I had to call Window World and requested to speak with the Manager (Jerry). Jerry stated he has the windows, he was just waiting for the front door to arrive. Jerry stated the door should be here within a couple days and will install all 22 windows and front door the same day.
Within a couple days as scheduled, the crew was running late. I contacted Window World and spoke with the secretary. She stated all windows and door should be on there truck, just running a little late. Crew later arrived with all 22 windows but no door. The crew had no idea that a door was suppose to be on todays truck. The crew also stated they wouldn't be able to install the door anyway because of the amount of windows will take all day. Crew stated the door and window has to be a two day job.
I contacted Jerry right then and questioned why he held my windows for 2 weeks for a door but never brought the door anyway. Jerry argued with me and change his story that it will need 2 days. Jerry also responded by saying he can bring his crew back and reschedule. I told Jerry that his crew had already started and if he needed 2 days, he could of just told me. Instead I had to wait another week to get the door installed. Also crew only installed 21/22 windows and still waiting for the last window. Crew stated they will install the window when the door goes in. Crews noted because of the odd shaped window, he takes over an hour to install. No body seems like they want to install this window.
A week later Jerry and a contractor came to my house and installed an incomplete door that I cannot use. I have a door that open to the outside for 2 weeks with cold, snowing weather. While Jerry was installing the door, I asked him when he was planning installing the last window who replied "what window?" I informed Jerry I am still waiting for a window to be installed that is just sitting in my bedroom. Jerry replied saying they will do it when the siding comes. Jerry made a very nice comment "Ill let you keep your money." I rather the job be done Jerry.
I contacted Jerry after over a week after the door being installed. Jerry stated its been scheduled to come out in couple days to do the door and siding. I asked Jerry again about the window who stated again "What window?" Jerry later stated "oh yea, the siding crew will install the window."
I took the day off work so I can be here to get the door finished who were a no call no show. I contacted Window World at noon asking where the crew was who Jerry stated he call his staff. Jerry later advised that his staff cancelled due to weather. Jerry stated they will come out tomorrow. Weather was low 30's with very light snow with 2 mph winds. NOTE Window World stated they will come out as long its not a blizzard outside. I am still waiting for all three projects to be completed and two of those projects to be finished. I will note that the siding was suppose to be done in Spring but was told I was next in line due to all the nice weather we been having this winter.
I feel Window World is completely unorganized and being unethical behavior to me by Jerry. I feel Jerry will only tell me what I want to hear. Unless they make this right, I will no longer do any business with Window World and recommended people not to use them. Also I already wrote a review on for Window World for Michiana Window World with a 1 star with explanation .
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Window World Detroit, worst company I've ever dealt with and I'm in the the business of construction management. Ordered 7 patio doors in December 2021. Installed (very poorly) June 2022. When I told the installer everything I saw wrong, he told me that the problems would be service issues and he didn't do service work. Installation was terrible to say the least. It took 5 different calls, and 4 emails to the corporate office to get them to schedule service. Service date September 2022. Service guy showed up at 1130am and informed us that the office hadn't told him all the things that were wrong and he couldn't do the work. He then told us that all 7 doors would need to be reinstalled because they were so badly installed to begin with. Service reinstall date October 2022. Service guy promised the whole job would be completely finished that weekend, except ...it wasn't. Screen doors were still wrong, broken and torn. New screen doors were supposed to be delivered mid October. I had to call multiple times to confirm. No screens ever arrived. We are all done with these clowns. Called finance company to contest payments. Screens are cancelled, company is fired. Best thing about this company is that they will never be coming back to my house again...ever! I'll hire another company to provide screens and finish the job.
DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU'RE A MASOCHIST!
It took 6 months & 26 days (after being told by our salesman that it would be 12-14 weeks) and me cursing out Mark owner/operations manager before Window World of Pensacola completed our door/windows. They require 50% down then hold your money hostage. They don't answer the phone or return calls, you get no information on when your order will be delivered until Window World decides to inform you. Quite possibly the worst company I've ever dealt with. Our windows cost over $14,000...I've lost over $2000 in time and client services because of Window Worlds non-existent Customer Service. I explained to the salesman when I signed the contract that my husband and I own property in several different states, and we travel for work so it's difficult for us to drop everything to be available for the installation unless given advance notice and or we have to pay someone to be available. I called Window World 10 times trying to get information, only speaking to someone 1 time. I was told then after waiting 16 weeks that it would actually be 20 weeks before delivery. I asked why the customer isn't contacted and notified of delays and was told by Mark Biles (operations manager/owner) that "we sale over 3000 windows a year, the office girls don't have time to call people, to let them know about delays." I told him that not notifying the customer is bad customer service especially when his company had $7100 of our money, his reply was "you'll be fine it's not the end of the world." This was our second experience with Window World...our first experience was in WV; from start to finish was approximately 6 weeks...we expected similar here or at the least a phone call telling us why the product was delayed.
A company is only as good as the people who run it. This company is run by a man Mark Biles who thinks he's superior to his customers, is rude, disrespectful and arrogant and has no clue about customer service. Crappie operator with a crappier attitude. I Wouldn't Recommend This Company to Anyone.
The best part of the whole experience was the installers...Robert and his crew were excellent, polite, on time and did good work. I'm sorry that the installers are caught between the customers and the crappie owner.