Menu
For Business Write a review File a complaint
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

640 Huebner Rd, Fort Riley, KS, 66442, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 4:00 pm
Sun
10:00 am - 4:00 pm
ComplaintsBoard
C
3:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Firestone Complete Auto Care - Engine tune up/spark plug replacement/cabin air filter replacement, complete vehicle inspection

22 April 2023 took my 2009 Dodge Ram 1500 in for an Engine Tune-Up Service/Tire Pressure sensor repair. When I picked up my truck and turned my A/C on I noticed a weird smell coming from the vents and turned my A/C off. I opened my hood when I got home and discovered my Expansion valve had broken off the evaporator housing. This does not make any sense when my A/C worked fine before I brought it to the shop. I called Firestone back and they told me I can bring it in to look at it. They immediately denied that the mechanic was anywhere near that side of the vehicle which I find hard to believe if your changing spark plugs, Replacing the cabin air filter along with the complete vehicle inspection. The representative quickly pointed out that my compressor was leaking among other problems with my A/C system when I brought it back. My A/C did not have any issues before I brought it into Firestone for engine service. The situation continued to be frustrating as I brought my truck in for service and got it returned to me with a broken valve, but the store said it was good to go. I submitted a complaint but all I got was the store calling me telling me they were not responsible and that there is no way that the technician was in that area of my vehicle.

Desired outcome: I would like not to pay and spend hours of my time fixing something that was not supposed to happen, it is not right.

Read full review of Firestone Complete Auto Care
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.