Sprint

I am a Sprint customer for the past seven (7) plus years. Last month when my most recent two (2) year contract with Sprint ran out, I tried to purchase three (3) new phones in a Sprint store that were advertised online at a promotional price. (I have proof of this promotion). When the Sprint representative started to activate the phones, the prices did not show up as the online promotional price. So he called Sprint customer support and the phone support personal mentioned that the promotional price is only for online customers and not valid in the store. So I refused to get the phones and mentioned to the phone support person. He then told me that if I get three new phones on a lease contract, then Sprint will give me a loyalty discount of $10 per line per month. So I accepted and leased the three new Iphones on a lease contract. My first bill came and there was no loyalty discount on it, so I contacted Sprint and I was told by a representative that loyalty discount takes 1 to 2 billing cycles. (I have proof of this chat with the representative). Then the second bill came without the loyalty discount so I contacted Sprint again and now they told me that the loyalty discount is not compatible with the plan that I have. I talked to the supervisor and then the manager online and they are refusing to give me the loyalty discount. I believe Sprint deceptively made me sign up for a lease contract and now reneging on the loyalty discount.

On Aug 20, 2014 at approximately 5:00 p.m. my wife and my daughter went to our local Best Buy Store (Store No.168160) in Elk Grove, California to purchase a cell phone. My wife spoke with a salesperson, David and she decided to buy the sprint family plan. She was told that the entire monthly bill for three cell phones would about $160. This was to include the no contract cell phones and the monthly service. She figured this was a good deal and would fit into our budget.
On Sept. 16, 2014 we want to our local Sprint store to pay our bill. They were unable to access our account through their system. They suggested we go to best Buy to pay our bill. We went to Best Buy and to our shock we were told our bill was $302 dollars. We called the Sprint and talked to Eric (ID No. [protected]) in your Tucson, Arizona store who informed us that our bill would always be $302 dollars monthly. This is way above what we can afford my wife was mislead this is WRONG. We asked Eric if we could return the phones and cancel the plan. He said it was too late and if we cancel we would be charged for the price of each phone. ($649.00)
This appears to be false advertising and we think this is wrong. We want to return these phones and be free of this no contract agreement.

Thank you
Cory Jones & Remedios Jones