The Porch Swing Company reviews and complaints 1
View all 9 complaintsThe Porch Swing Company - lack of follow through with emails
I ordered a porch swing and never received an email confirmation. I waited for 2 weeks and tried to call the company. You cannot call them; you have to email them and wait. They say they will respond to every email in 24 hours. I never received a reply. After another week, I assumed something had gone wrong with my order so I ordered another one. The next day, the originally ordered swing arrived. I then began the process of trying to cancel the second order which was less than 24 hours old. I have emailed them twice in a week and have received no answer except the automated return email that says they will answer within 24 hours. I can only assume they are going to charge me and ship me another swing and then I will have a fight on my hands. This company's customer service is about the worst I have ever encountered.
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