Menu
For Business Write a review File a complaint
CB Retail and Online Shopping Cabela's 1510 Conservation Way, Lexington, KY, 40509, US
Cabela's company logo
Cabela's
reviews & complaints
Cabela's company logo

Cabela's

1510 Conservation Way, Lexington, KY, 40509, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
B
7:07 pm EDT

Cabela's - Gun Department Lexington, KY

I ordered a gun online to be delivered to store. After driving 1 1/2 hours to pick the gun up, I spent 2 hours dealing with incompetent staff & managers with the end result of not getting the gun. My drivers license has my correct address, but shows the county where it was issued, which is different than the county I reside in. They tried telling me this was not a valid Id because of this. I also provided my marriage license, hunting license, retired state id, social security card & even my wife's info that was the same as mine. 2 entire hours spent on this. The associates refused to provide me with their names so that I could make a complaint & covered up their names on badges. They called an "owner of the store" that I once again explained that I had provided them my valid drivers license & 6 additional documents that were listed as "alternate" on their form for him to tell me they couldn't sell the gun to me because my drivers license has the "wrong county"- which again, is the ISSUED county, not residential county! I've spent thousands & thousands of dollars at Cabela's, but will never walk through their doors again! I have taken pics of everything that I provided them & a picture of their required documentation list. What a joke this store is!

Desired outcome: Speak to someone that will handle this complaint serious

Read full review of Cabela's
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.