Denny's

Dear Sir or Madame:

I attempted to use the Denny's online complaint form but the website is not working.

I believe you should know what happened to me last night on 2/12/2021 when I went to the Denny's located at 18750 Herndon Oak Grove, Oak Grove, Kentucky 42262 -
Simply to have dinner.

The experience was extremely bizarre and seemed more like a hate crime rather than just a dining out experience at Denny's. There was intimidation, bullying, lying, and fear tactics dished out by the manager, who was an older Black woman with a limp
during the service.
The food was an
abomination as well.
I am not trying to be a racist in the description of the manager, but simply intend to provide an accurate description about who the manager was while I was trying to have a nice dining experience in that Denny's restaurant.

1. I was seated (by myself) at a booth near the hostess/
check out stand. I held onto the menu.
2. I ordered the vegetarian omelette, and also ordered a cup of decaf coffee.
3. I asked the waitress if she could make the omelette using egg beaters or egg whites, and she said yes. The manager, an older black female, was at the checkout stand and over heard the question and got involved; so the manager was quite aware that I had ordered an egg white omelette.
4. It was my understanding that the waitress served me a vegetarian omelette made with egg whites (the first time).
5. The omelette was delicious. There were no vegetables on top as a decorative item (as subsequent omelettes were during this experience) which was fine. The vegetables in the omelette
were per the menu description, and were fresh and crunchy (red bell peppers, onions, mushrooms, Swiss cheese). I was hungry, and ordered another omelette just like the first one.
6. The waitress brought out the second omelette, but the second omelette was made with different vegetables and tasted gross. The omelette had rubbery squash and zucchini on top, and the inside was nothing but rubbery zucchini and squash with two grape tomatoes. I wanted to gag - no Swiss cheese, onions, spinach, or red bell peppers. I ate some of the omelette thinking the vegetables that were supposed to be in the omelette would appear any moment - but they did not.
I wondered why the change? I don't like squash and zucchini in my eggs, and this was not what the menu advertised. This was not the type of omelette I had the first time. I told the waitress. She offered to adjust the second omelette off my bill or remake the omelette. I asked her to remake the omelette, and offered to give her the menu to show the cook. The waitress seemed to take offense and shunned the menu and was indignant. She said "the cooks OUGHT to know what vegetables are supposed to go in the omelette."
7. I couldn't eat the omelette because it tasted gross and told the waitress. The waitress called the older black female manager to the table.
8. The manager was horrible! She was argumentative. She continually interrupted and over shouted me with "ma'am." The word "Ma'am" was not shouted at me quizzically as though to try to appease me but was shouted from the top of her lungs as hatefully as possible to interrupt what I was trying to tell her in the most bellicose way - as though the manager was extremely angry (at what, I did not know) with the attitude of being
a rude, honking, customer of extreme self importance from Hartford, Connecticut - where the norm for customers is to scold wait people in such a dehumanizing way and bellow at them as though they are across the room - even if the wait person is only standing one foot away from this person. This behavior seems to have just caught on in "sticksville" Kentucky and Tennessee; and seems to be a cultural phenomenon in this area where previously this was never done.
I tried to tell the manager that the vegetables in the omelette were wrong, and tried to show her on the menu which vegetables were supposed to be on the menu. The manager kept turning her head away each time and over shouting with "ma'am" to interrupt me. She even used the attitude (I am a woman in my late 50s) that she was dealing with a child or someone who had no knowledge of food, exotic cuisine, and presentation. She said the vegetables that go into Denny's omelette come frozen which was not true that day. She had a ladle in hand to show me the small amount of what she claimed were frozen vegetables that go into the omelette - and said it was just impossible for the cook to make sure the vegetables per menu description even make it into an omelette - which was a total lie based on the size of the ladle - and she said if nothing but mushrooms go into the omelette there is nothing the cook can do about that and I challenged that because of the portion she showed me. She said all vegetables used in Dennys omelettes are thawed out frozen fajita vegetables. What about the sauteed fresh spinach? She shouted "ma'am over me when I tried to point out the menu description and tell her my first omelette had different vegetables that were fresh. The onions and red bell pepper were crunchy and the spinach and mushrooms tasted fresh in the first omelette. The manager took offense while continually shouting"maam"at me and told me she was going to remake the omelette just to show me. I told her I didn't need to be eating three omelettes. I told her I only wanted another omelette if she could make it like the first omelette which was made using egg whites. She said,"Okay. I will make sure you have an omelette made with egg whites, and I will even make the omelette myself!" Moments later she brought me the omelette. I asked for another cup of decaf coffee. She said she had to brew another pot. The omelette she brought me was another omelette that had vegetables on top - the first omelette was not done this way. When I broke open the omelette, it was nothing but sauteed mushrooms with three grape tomatoes - not a piece of red bell pepper, no onions, no spinach, and no Swiss cheese in sight - and the omelette was watery and mushy. It was insulting. This omelette was so gross and was presented by the manager so
deliberately. I really felt violated by this manager. The experience was extremely revolting to the point of feeling nausea. No one brought my coffee, and I waited a long time. Eventually the manager returned. I asked her for the coffee. I suspect there were two pots of decaf and she lied and said this was the only pot of decaf. I suspect the pot she supposedly brewed for me was immediately given to other customers, and the coffee she brought me was old coffee from the other pot because the coffee tasted old and really gross.

The manager yelled at me and brow beat me so much and was so deliberate. I managed to feel brave enough to confront the manager at the checkout stand. Both the waitress and manager were at the stand and both fully admitted to serving me omelettes that were made using regular eggs all three times - NOT egg whites.

This horrible old black female manager who walks with a limp might as well have been a member of Antifa, or some horrible gang who was intentionally deceitful and abusive to a lone white female customer who trembled just to try to leave a number of times.