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CB Medical Services and Facilities BioLife Plasma Services 11620 Coursey Blvd, Baton Rouge, LA, 70816, US
BioLife Plasma Services company logo
BioLife Plasma Services
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BioLife Plasma Services company logo

BioLife Plasma Services

11620 Coursey Blvd, Baton Rouge, LA, 70816, US
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2 complaints
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Working hours
Mon
Closed
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
8:00 am - 3:00 pm
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10:10 pm EDT
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BioLife Plasma Services - Lab and management staff

A little while ago I had to give a blood sample due to the times I have donated, after a few more time of donating I was told I was not able to give at this time due to something happened to my sample and I needed to submit another sample which I was glad to do. I was told that I would hear from the staff in 3 to 5 days and I would be able to return. First lie. Upon never hearing from someone I began to call and email any time with no response. When I finally got someone to answer my call I was told it would take 7 to 10 days and the manager would place my paperwork on her desk so she would keep an eye out for my results next lie. I start calling and emailing again and today I was greeted on the phone with hi Mr Bergeron would you hold. I sat on the phone for over 25 minutes and then the line got disconnected. So when I called back I was sent right to voicemail so now I know the staff doesn’t value my time and effort to donate. Alls I wanted was to return back to donate and help make a little extra money while helping others. Now here I am thinking about going to another center that may treat me better and make me feel like a valued part of this company not just a worthless number. Alls I wanted was someone to return my calls and or emails. Now I am trying to figure out what or why was I single out to be treated this way. I will give my number with hope someone will call me and simply answer my questions and be honest.

Desired outcome: Answers for the reason I have been treated this way and now I have lost the extra promotions offered due to the lack of professionalism this center has.

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12:34 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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BioLife Plasma Services - Turned away at door

On February 15th 2022, I went in to donate plasma for the first time. I had made my appointment in advance and read all the prep material on the website and that was emailed to me. However, when I arrived at the center, I was turned away even before being greeted or checked in. The receptionist scowled at me and stated, "Um, is that baby with you?" I brought my seven month old sleeping daughter with me, unaware that this would be an issue. I replied in the affirmative. The receptionist rolled her eyes and said, "You can't bring kids here. Next!" and called up the next guest. If I had known I couldn't bring a sleeping baby with me, I wouldn't have bothered to sign up or I could have even found a sitter for a few hours. However, there was absolutely nothing on the email or website stating I couldn't bring my child with me. I understand the childcare amenity is not available due to covid, but it would have been nice to know I couldn't come donate at all before being sent away at the door and being treated like the scum of the earth by reception staff.

Desired outcome: Please update the website/email to let people know they can't bring their children at all until covid passes.

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