PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - My pet was scheduled for grooming on Sunday 7/19/20
On Sunday 7/19/20 my pet Maverick was scheduled from a bath & groom at 8:00 am on Airline hwy Baton Rouge, LA. I arrived at 7:30 am, 2 other furry babies parents arrived also. We waited until approximately 8:45 ish. No one ever showed up, I called the 1 800 number to complain & file a complaint & never received a called back today is 7/21/20. When I called the airline store they were rude & never tried to accommodate us the parents because it was their mistake. I have not received a call from Petsmart trying to resolve the issue. I will never go to Petsmart for nothing. The grooming salon or to purchase anything. Chew.com is my new best friend. I will be contacting Petco about grooming. Horrible customer service. I've been a client for 9 years!'
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