Days Inn

We left our car in long term parking to go on vacation out of the New MYS airport. When we returned I contacted the Days Inn to see when the shuttle was going to pick us up. The gentleman on the phone said it would be in the next 10 to 15 minutes because the shuttle was dropping someone off at the airport as we speak and to wait by sections B5 and B6. This was at 4:54 pm. I waited until 5:10 and made another phone call and was told by the same gentleman that she was on her way. Five minutes later I called again and got the same thing. I called five minutes later and the same gentleman told me that she was dropping someone off now and she would be right down. Five minutes later I called the hotel again and spoke to a lady who told me it would be 20 minutes and that is when I got upset because of the gentleman to me that 20 minutes earlier. Five minutes later or 30 minutes in all I talked to the gentleman again and this time he called his driver. She said she was leaving the airport because no one was there to pick up. We had not seen a Days Inn van once and we never left the spot. He said she was going to turn around to pick us up. Five minutes later I call again. He says she should be pulling up right now after he calls her again which went to her voice mail twice before she picked up. 5:45 she pulls up after making eleven phone calls to the Days Inn and speaking to the front desk people. When she did pull up to stop. I walked up to the van to open the door and she started to drive off. I chased after the van until it finally stopped. We got in and she started to drive off when I noticed some people on the sidewalk trying to wave her down. I said something to the woman and she backed up. The other family had a grandmother and a mother with two small children one of them she said was autistic and they were on the same flight we had flown in on. The driver then said something about security was not letting vans in. This was not true because we saw many vans come and go. When we finally arrived at the hotel one of the kids in the car said thank goodness and the driver said she was glad we were here to in kind of a nasty way. It took us an hour to go not even a mile to get to our car. I went into the office to complain. The lady said there was nothing she could do for us. I would never ever park at the Days Inn on Airline dr in Kenner Louisiana

My name is sonovah Hillman. I booked threw Expedia a room at the days in at 11:24 pm on July 8 2019. We checked in approximately 11:35pm. The room is walking distance from the airport. A $50 charge was taking off my card for incidentals. When I got to the room it wasn't in the best condition but due to the circumstances of being stuck with my significant other and 6 year old daughter at the airport we stayed. We checked out at 5:50am. At 3:00 pm July 9th 2019 a charge for $200 from the days inn was attempted but declined due to insufficient funds at 3:01pm a charge of $150 was attempted and successful. I called the days in at 3:06pm and was told there was a hole in the ceiling by either mee or lee she would not repeat or spell her name. There was a hole in the ceiling when we arrived and it looked like it was due to mold and/or a previous leak. It was in the bathroom near the light. I asked to speak with a manager she said I could not. She would deal with the issue. She put me on hold after about 12 mins she hung up. I called at 3:30 she hung up I called back at 3:31 she hung up. Called back at 3:31 was placed on hold for 12 mins was hung up on again. Called back at 3:44pm was placed on hold for 9 mins then I was told there was no manager on duty. I called the following morning I asked for the manager spoke with Sarah who asked for all details to see if it was manager worthy. She then said she would transfer me then hung up. I called back she said she would transfer she transfer me 3 times to a voicemail that was full. I asked if she would place me on hold and physically get the manager 15 mins later a male got on the line and said yeah. I asked for his name he asked what was this regarding I told him that my card was charged and asked for his name again he stated osama would not give last name. I asked for details on the matter he said let me check and placed me on hold. He said a hole was in the ceiling. I asked for pictures and a receipt since I was charged he said it would take a day or two. I said that was unacceptable. The funds were taking out of my account I should be able to see the damages as well as have a incident report and/or receipt. I asked him if he seen the hole he said yes. He said he saw the hole yesterday when the house keeping supervisor Victoria informed him. (Keep in mind I was told there was no manager on duty and I called within 5 mins of being charged) when I informed him of that he said that he doesn't need to answer my questions or validate anything. I then asked how much the charges were he said $150 I said then why was $200 attempted he said that's what it originally was but he knew he wasn't going to get it so he settled for the $150 that went threw. I said If you really believe I did this then I should still owe a balance no company would wave the remaining balance. He said he deals with this all the time. I asked how often does this occur he went back to he doesn't have to answer my questions. He said he would send the pictures today July 10th 2019 after I continuously insisted that that needs to be done. We did not damage this room within the 6hrs that we were there. It is now 9pm and I have not received the pictures or receipt so I decided to go threw corporate to get refunded for the $150 that was charge along with my $50 deposit that I did not get back. I would like the people previously in that room to be contacted to verify that the hole was there prior. Also have these claims been made before? I can be reached at [protected]