JC Penney

on August 10, 2019 I scheduled a haircut, color and brow waxing with Veria Malone, your computer auto selected her. Upon arrival, I had to wait almost an hour to get in the chair, Veria came several time while she was waiting on other customers to ask if i was a patient person, becase she had two others waiting to be blown out and out under the dryer. I showed her a picture of what I was wanting, and she advised me that the color would not look good on me, it would make me look "Gothic", also I could tell she really didn't want to cut my hair the way I wanted, like she was scared, (now I see why), She brought me back and gave me 3 books for hair color while i waited for her to finish up with the 2 befor me, and by the way I watched that client hand Veria money under the table and watched her slip it in her purse..so those people were done under the table and were not run through your cash register!(pull your video of that morning!) Finnally I got into the chair (almost an hour after my scheduled appointment), I showed Veria the picture (long pixie spiked out 2 inch long) of the hair cut and color that I wanted, we agreed that she would start the cutting until I could make up mind on what color I wanted, and so she begain to cut, as she cut it with scissors it was fine, but then she took out the razor and started to razor my very fine, very thin hair, and I could tell she was close to my scalp but did not realize just how close, when I said something, Veria point blank said are you going to let me finish, you are distracting me, so I shut up, then she said now dont stop talking to me, you got to talk to me, so I replied but you just told me not to, then she said as she raked the comb thru my hair, well I am going to make it where you won't have to pay for this cut, at this point she cut my hair over my ears, and I stopped her and said in the picture the hair is over the ears not cut above, you just cut it above the ears, and again I referenced the picture, clearly you are not following it, I became so upset I became emotional and started to cry, I became physically ill, she just cut my hair so short, so they hurried me off into another room as other customers shouldn't see me cry, because you just messed up my hair, any who she went and got the manager didn't catch her name and I felt like I was almost interrogated on this awful cut. They keep asking me do I want Veria to finish this, and the manager keep saying I can see that there is bad blood...umm I could not even talk, I was so upset. The manager said I will go out and leave you for a little bit until you can compose yourself (stop crying) When she came back in, the manager said she could clearly see this was not the hair cut I showed Veria, and she said you will not have to pay for this what else did you want done? and wanted me to come back Monday so someone could fix it, I told her I was not leaving and someone would need to fix this, she came back and said Mimi, would be fixing my hair and doing the color. After consulting with Mimi, she agreed to try and fix the hair and color it, and of course I would now have to pay for the coloring. When I get into Mimis chair, she did not want to cut the hair and try to shape it up from Veria completely cutting the back off to short, they literally wanted me to walk out of the salon with the back cut into less than 1/2 inches on the right side of crown and 1 inches on the left side and 1 1/2 inches at the base of the head, and the top 5 to 6 inches long and the right side cut above the ear and left side 2 inches below the ear, I felt like it was all because they were not going to get any money for this hair cut. I had to keep saying to Mimi, the damage is already done, you have to shape this up and make this even, I am not walking out of here with it looking like this, Mimi said are you trying now to cut it all off, and I said I want it to blend it is not blended, I still did not get the cut I wanted, My hair is so uneven in the back it is unreal, and I cant do anything until it grows out and go to a professional salon to get it fixed. Now The color I liked and I felt like Mimi tried to give me what I wanted, but I felt she didn't want to try and even up the hair, they would have rather just let me leave out of there with severely uneven mess! The manager also cuts hair, she could have just took over after she agreed my hair had been messed up, instead of trying to interrogate me and force my hand to make my mind up on whether or not Veria should finish what she started or me to just leave or find another stylist to complete the color but not the haircut? At the end of the day I feel I will not use your salon services ever again