U-Haul International

On 11/01/09 I Reggie Herring was phoned by one of U-Hauls representatives during their closing hours informing me that I may have water damages to my storage. Monday November 02, 2009 I drove to the u-haul facility, and yes there was water damages to both of my storage bends. The manager Ron Haynes said that all u-haul can do is give me another bend, and Novembers month rent free. I told the manager Ron that I have insurance on my storage. Ron then sent a female to escort me to my bends photo my soaked merchandise, and then he gave me a claims number. Ron, stated that he had a opening on a 10'X10' bend available Tuesday, and that he would give me a call tomorrow afternoon. I called 11/03 -11/04 a employee at u-haul said that he wasn't there at the times. I ended up driving to u-haul to find him sitting there just not taken calls at that moment I assume. Ron said that he was about to call me back because the renter had not finished moving his contents out of the bend. I asked Ron about the other u-hauls around the areas he said that they had vacancies now. Also Ron said that he has one available now that will be ready in a few minutes. I waited out the time went to my bends, and started packing my property for the move. I walked into the new building seen fans blowing on both ends, and moisture on the floor. I opened the hatch to the vacant bend my eyes burned, and nearly pasted out from bleach fumes. I closed the door back then headed towards the office, but before I could get out of the building good another renter griping opened his storage door (FLOODED) water still sitting in the bend. I inform the manager Ron that that building had taken in more water then my previous one, and that someone had attempted to cover up mold, and mildew with a strong scent of bleach. Ron, got heated, sarcastic, and rood saying that if I don't want the bend I can take my stuff, and business elsewhere. Ron also state that they did repair to to building, when I asked can he tell me what repair was done other then pouring bleach to kill bacterial he got hot again. I wasn't going to get into a ### session with this man over his management practices. I definitely wasn't going to lower my standards in front of him so I said that he can talk to my lawyer. Now for the low blow of it all U-Haul storage is now trying to charge me compiled late fees, and storage wages after they refused my payment 11/02 thru 11/05. Management (Ron) said that u-hauls not taken payments from anyone for the Month of November who had damages to their person property due to rain not draining off their lots.