Menu
For Business Write a review File a complaint
CB Restaurants and Dining Outback Steakhouse 305 Constitution Dr W, West Monroe, LA, 71292, US
Outback Steakhouse company logo
Outback Steakhouse
reviews & complaints
Outback Steakhouse company logo

Outback Steakhouse

305 Constitution Dr W, West Monroe, LA, 71292, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 9:00 pm
ComplaintsBoard
B
2:06 pm EDT

Outback Steakhouse - Unprofessional behavior

While visiting Outback in West Monroe, LA I witnessed some extremely unprofessionalism by the manager; Miasha on March 19, 2021. A young man was getting his pick up order and it was not prepared correctly twice so then after the second time he just asked for a refund. He told her that he did not want the food because it was done incorrectly twice. The manager refused to give him a refund and demanded him to leave her store immediately. She yelled "get out my store!" He stated that he would leave once his money is refunded. She kept yelling and called the police. The police arrived and looked confused as why the gentleman could not get a refund but a few minutes later she decided to give a refund. The manager refused to give her name but it was found on the company's website as Miasha Rucks; partnering manager. I am extremely disappointed as to how to she reacted and cannot believe these type of people are in partners with Outback. Police officers should not be called in these type of situations because it could have led to a bad incident. Their job is to fight crime and a crime was not involved in this incident. Asking for a refund is not a crime. She made the situation worse. The customer should have been given a full refund at first before the police arrived. No one wants to pay for service this is unprofessional and not done correctly. What happened to "the customer is always right?" The customer was 100% right in this situation. Also, outside of the restaurant the manager and workers were outside arguing for about 6 minutes. I was appalled by what I saw inside and outside of the restaurant. I will not go back unless it is under new management.

Desired outcome: A personal apology from the manager to the gentleman, free entre, and more classes to train for professionalism and management in the workplace.

Read full review of Outback Steakhouse
Hide full review
ComplaintsBoard
S
1:09 am EDT

Outback Steakhouse - Inappropriate behavior displayed by staff

March 19, 2021 at approximately 10:00pm I was waiting in my vehicle at the Outback West Monroe, LA location when I witnessed a staff member who was possibly the manager being extremely rude and unprofessional towards a male customer. The customer attempted to explain his order was not correct when the Outback staff member completely disregarded his concern. Instead of addressing his concerns or correcting the order, the staff member began screaming "get away from my store" and called law enforcement when the customer asked to receive a refund due to her refusal to correct the order. When law enforcement arrived the Outback staff member refused to provide her name or provide the customer with a refund.

Read full review of Outback Steakhouse
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.