The Cheesecake Factory

The customer service at the Braintree South Shore Plaza location was horrible. My reservation was at 5:30 and the the hostess was extremely rude. I waited as she finished with a customer in front of me, and then she proceeded to ignore me the entire time, helping other customers that came in after me. Even when I moved closer to the host stand she continued ignoring me. I had to go up to another host just to be checked in. I waited another 20 minutes after my reservation time to be seated and 1 hour before I was served any food. They kept bringing the wrong order to my table. My server was ok, but she barely checked on us and I don’t think she even told us her name. I will never dine at this location again. I felt very ignored the entire time.

Braintree Massachusetts Cheesecake Factory New Year's Eve. When I arrive you have a lot of employees standing around dancing. Laughing and throwing their hands up dancing at the small counter with black clothing on. Rollong their eyes and don't want to be bothered. Manager walking around doing more than employees. when I received my order no chicken inside of the order. Hands down never again.

Thursday February 20th at 2:00 pm

My daughter and friend were seated at a table by the hostess and were given menus after waiting a while to be seated. They were not there more than five minutes when the same hostess came over and abruptly asked them to move explaining she seated them at the wrong table. She said that it belonged to two other women. From what I was told they were left standing there with menus in hand and no where to go. I find this appalling. It clearly was a mistake made by the hostess that should have and could have been handled differently. It doesn't stop there. Their waitress apologized for keeping them waiting because she was talking to a friend. I will tell you I am not surprised by this, as there seems to be a lot of confusion and disregard for customers in this restaurant. I think at the very least, a written apology to my daughter and her friend regarding this matter would be appropriate.
My email is [protected]@comcast.net I expect a response explaining why this happened and an apology.