Menu
For Business Write a review File a complaint
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

159 Endicott St, Danvers, MA, 01923, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
8:00 am - 5:00 pm
ComplaintsBoard
P
3:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Firestone Complete Auto Care - Tire repair

Date of service 2/17/2023
Store # 014729
I brought my 2004 car in for an appointment to repair a slow leak in the front left tire.

After a short time, I was told that my tires are over 10 years old and that they cannot touch them. That the law required tires to be replaced after 10 years and I should not have to pass inspection. The salesperson gave me an offer on 4 new tires with a $50 rebate. Since this a mandated law, I bought the tires and waited. I returned home and within 2 hours the same front tire was below 10 pounds of air even with the new tires. I spent good money and time with Firestone and they did not fix my problem.

I checked with the state inspection code and there is no failure for inspections due to tire age. It is strictly condition regardless of age. I called the firestone store and they said I can bring it back in two days since I have to wait for the repairs to be done. I was also told that it could be my rim
After 4 new tires, I may now have to buy rims? I am a senior citizen, and I am concerned that I am being taken advantage of my car has less than 50000 miles on it. The $50 rebate that the salesperson stated does not come up on the firestone rebate website.

Desired outcome: can i trust a second visit or take my car to another company?.

Read full review of Firestone Complete Auto Care
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.