Gulf Oil reviews and complaints 1
View all 80 complaintsGulf Oil - adulterated gas
On Saturday, October 7, 2017, the low fuel indicator on my Honda Odyssey went on. I pulled off at the next exit of the Long Island Expressway, and stopped at "E-Z Pumpers, " a Gulf station at 3775 Expressway Dr., Ronkonkoma, NY 11779. I pressed "Regular Unleaded" and filled the tank (20.145G). I noticed smoke coming from the back of the car. I wasn't sure what was going on, but continued onto the expressway. It seemed to chug a little, but then all was well - until I accelerated to pass another car. It chugged again, I heard a pop, and more smoke appeared. Everything was fine after that happened (I was alone and was nervous about pulling off the road), until I reached my destination (about 30more miles). Just as I got to my appointment, the "Check Engine" light started flashing. I went to the nearest Honda dealer, and the service person took the car in for a diagnostic check. He told me (1.5 hours later) that I had accidentally put diesel fuel into the tank. I told him I was sure I hadn't. He said everything checked out on the computer except for the gas in the tank. He said I could get home and that when I did, to go to my local mechanic to have the tank drained. I left, and the car seemed ok until I was close to home. I pulled into my local Honda dealer, who did the diagnostics again and tested the gas -- he confirmed that it was diesel/bad fuel. I had to pay Apple Honda $597.70 to have the tank drained, treated and refilled. I called EZ Pumpers and was told that it couldn't have happened as I said because they don't carry diesel at the station. I said my tank was very low when I filled it, so I know the gas came from there, and said that the delivery truck must have filled Pump 1 with diesel by mistake. The man I spoke to was very polite but said "this is Gulf - they don't make mistakes like that." Well, I didn't make the mistake and I'm now out $600. I have copies of all of my receipts and diagnostics from the two Honda dealers. I would expect that Gulf will reimburse me for the full amount I spent.
Thanks.
[name removed] ([protected]@gmail.com)
[address removed]
Latest Gulf Oil Reviews
Service person at the station Customer service Your car wash messed up my driver's door and broke my mirror off real bad. Complaint for payment deduction without filling fuel Faulty Diesel Pump damaging My CarGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!