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CB Fast Food Chains Taco Bell 13360 Laurel - Bowie Rd, Laurel, MD, 20708, US
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Taco Bell
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Taco Bell

13360 Laurel - Bowie Rd, Laurel, MD, 20708, US
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1 complaint
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7:00 am - 12:00 am
Tue
7:00 am - 12:00 am
Wed
7:00 am - 12:00 am
Thu
7:00 am - 12:00 am
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10:50 pm EST

Taco Bell - Manager repeatedly denying customers to use restrooms, while lying to customers that they were clogged.

After completing breakfast order at the drive-thru, I needed to drive around and park to use the restroom. When I got to the restroom, I found the doors were locked. When I walked around to the register to ask for the unlock code, the cashier had to consult with her manager, and then I was told the bathroom was out of order.

Pissed, I said both of them are stopped up? I told them every time I come here, the restroom is always out of order.

I asked, what seem to the problem? The mgr said homeless people are clogging the toilets. (I suspected the manager was lying and I was right.) After demanding to see the restrooms to make a report, she unlocked the men's room, and a flush test was done to the toilet and urinal and both were operating at full power.

The manager then swiftly stormed out of the room, loudly speaking something I could not understand, with a hostile attitude.

Desired outcome: Remove lock coded door-locks and consistently monitor and clean restrooms.

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