PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - Adopting a cat/discrimination per race
I was adopting an animal and Bill (Management) treated me and my fiancé with sooo much disrespect and embarrassment. He claimed I only wanted the cat to catch mice which is false he made that assumption before ever speaking with me. He came off very rude and intimidating. Fussing at me very loudly. Afterwards I was approved I walked around the store shopping spent about 150 on supplies and paid for all my items only to be stopped at the door and say they forgot to say it's a 150 fee for my cat soo I went to rent run some items and run to the atm only to be told the adoption agency is closed come tomorrow morning. Soo I called today and he said no i can't the people denied my application after I was approved and after I received all m Patterson and documentation for ownership of the cat. He was very irate and nasty on the phone and hung up. Please assist me with this matter.
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