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CB Furniture Stores Art Van Furniture 4612 Baldwin Rd, Auburn Hills, MI, 48326, US
Art Van Furniture company logo
Art Van Furniture
reviews & complaints
Art Van Furniture company logo

Art Van Furniture

4612 Baldwin Rd, Auburn Hills, MI, 48326, US
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1 complaint
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Website
www.artvan.com
Phone number
+1 (248) 874-1981
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 9:00 pm

Art Van Furniture reviews and complaints 1

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1:40 pm EST

Art Van Furniture - customer service/delivery

Possibly the worst customer service I have ever received from a manger. Chuck H. in Romulus failed to call me back after his team did not follow delivery protocol. Every shipment is required to have a 30 minute call prior to arrival from the drivers. The call I received was the truck was already on site for delivery from the warehouse dispatch. At that time I rushed (20 minutes) home and to my surprise the truck was already gone. I spoke to Chuck H. after this occurred. Chuck let me know he couldn't guarantee anything and would call me back. Its now been almost 3 hours and still no phone call back and no reply to VM. I was told by Erika at the Pontiac location, Chuck is a very busy man. I let Erika and Chuck know when I spoke with him the first time, I would be returning all furniture I bought since this is the second missed delivery for this shipment. Both Art Van employees said "ok". Guess they don't need customers and love bad advertising.

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