Red Roof Inn

I paid $71.19 for this room which is pretty prices and it's not a weekend. The room had a awful smell everywhere when I checked in . As I made a hot bath I can see old urine on the side of the toilet which I took pictures of! I have stayed a red roof many of times but this is unacceptable for the amount of money I paid . My name is Christina Jackson I book one night 10/17/2019 my email is [protected]@gmail.com I would like to speak to a head person because front desk is useless

My husband, young son, and I were recent guests at a property in Belleville Michigan. Arrived Thursday/Friday at 1 a.m. after a 5 hour drive, took everything into the room, unpacked, was getting ready for a shower and oh my god was the room a disgusting mess... urine everywhere in the bathroom, as if someone had a peeing contest. It was evident that this room was not cleaned properly in some time! Then they moved us to another room, had to repack and move everything to an upper floor in 10 degree weather. The next day we walked to and from a local restaurant in 18 degree weather and upon our return our key cards didn't work and had to go back down to the office to get that corrected at which point my son had an asthma attacked because of the amount of time breathing the frigid air. Checked out on Sunday...came home and checked my account online...was overcharged by 1 day as well as for "safe" charges. Uhhh didn't use a safe...? Anyway have been on the phone with that property as well as customer relations since. Their guarantee taken right from the website...Our Guest Service Guarantee. Our Committment. Your Guarantee. The Red Roof Guest Service Guarantee. Your satisfaction is important to us, so we guarantee it! If you have a concern during your stay, please let us know. We will make it right. If we can't resolve the concern, we don't expect you to pay...it's that simple! Thank you for staying with Red Roof.
We will see..."don't expect me to pay"...because that's what I'm shooting for! And take note of the spelling of “commitment” this from a company that sold for $1.313 billion dollars? WE WILL NEVER STAY AT A RED ROOF AGAIN!