Outback Steakhouse reviews and complaints 1
View all 488 complaintsOutback Steakhouse - Product and service
Hello I'm writing a complaint for today 5-9-2021.
My name is Nicholas Jones and I purchased 3 dinners and a desert. To make a long story short; 1.) They forgot my girlfriends steak, 2.) They forgot my baked potato, and 3.) My burger was not well done as I requested. It was pink in the middle so; I ended up eating around it and throwing away half of the burger.
To resolve the issue I called The Canton, MI Outback and was hung up on multiple times. Third phone call was a success and I asked to speak with a Supervisor. Her name was Julie. At first she said I could remake your food and deliver it; but I told her I lived in Taylor, MI; she replied that won't work. So she said I could give you a $50 dollar credit. I told her I could drive back and pick up the steak and shrimp dinner. She said ok. She now said I can issue you a $20 credit. This is where the attitude and poor customer service escalated. I said now you just told me you could do a $50 credit. She stated really! You want me to remake your order and give a $50 credit with an attitude. That really upset me. I'm thinking wow, you gone mess my order and then get smart with me. Where do they do that at? I thought if you are wrong you own up to it, apologize and try to make the customer happy. I got the total opposite feedback I was looking for. I called her back and canceled the order and requested that she just mail me a gift card which she said she did. I truly don't believe I have received a sincere apology.
I definitely won't be returning to the Canton, MI Outback Steakhouse no time soon.
Thank you for listening to my complaint.
And I also would like to add that I left a tip of $15.00
because I know these are challenging times with Covid and waiters and staff still need to support theirselves and their families.
But the poor attitude displayed by the Supervisor Julie; I can not deal with. I'm glad I was talking to her over the phone and not in person; because I have dealt with some anger management issues in the pass. I had time to deflect and calm down. Sometimes events occur due to what a person says and how they say it. I'm aware that it was Mother's Day and it was a busy crazy day; but that's no excuse to be smart with people. A sincere apology without an attitude goes a long way.
Thanks again for listening and trying to resolve the issue.
Sincerely;
Nicholas Jones
Desired outcome: I will let you decide what the outcome will be. But I truly think the Supervisor needs to take a refresher course on customer service and work on her people skills.
Latest Outback Steakhouse Reviews
Dine in. $62 for an inedible disgusting meal Service and quality of food Gift Cards Incorrect orderGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!