Tim Hortons reviews and complaints 1
View all 3015 complaintsTim Hortons - Service
This morning, 10/21/2020 I visited the Tim Hortons @ Maple and John R located in Troy, MI. I ordered a Large Dark Roast Double Double through the drive thru. When I got to the window and paid, I was handed a Medium coffee.
I informed the girl working the window that I ordered a large and I believe I was charged for a large but I received a Medium coffee. She looked at me and said, "I DON'T KNOW". I had to ask her to double check what I was charged. If I paid for a medium then I would have been okay for the mix up.
She said I was charged for a large and proceeded to get me a large coffee. The employee turned around and dumped the medium coffee into a large cup and handed it back to me.
At that point I did not want to argue so I just drove away.
What has happened to customer service? Why can't people just apologize and say, "I'm so sorry. Let me take care of that for you."
I was very disappointed with this location. Since many of the locations in the Troy, MI area have been closed, I went to a location that I don't typically visit.
The best location is the Tim Hortons on Van [censored] and 18 Mile Rd. Very friendly people and fast service.
Sincerely,
A Disappointed Loyal Customer
Latest Tim Hortons Reviews
A cozy spot for your coffee and donut fix products in same bag/store dirty/server impolite pricing structure at different locations in same town Have gotten sick 3 times from a coffee and tea from same location Drive-throughGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!