DTE Energy reviews and complaints 1
View all 126 complaintsDTE Energy - harassment
Please help,
I have had debt collectors call before and have some thick skin and it is hard to get on my nerves but this, this is making me insane and it's not even a debt collection, really, it's a bad credit warning.
DTE's automated voice past due pay or receive bad credit, whatever you want to call it, has called hundreds of times, sometimes 5-6 times and day, everyday Mon-sat, starting at 8am exactly, noon, and 4, and sometimes a extra call or 2 like 6 last night and a oddball here AND I don't even have a shutoff notice and they say there is no way to stop it, it's automated, and it usually does not call that much. I have done everything. I have called them and said I need the shutoff notice and then the fia office will help me please stop that thing calling, and 3 different operators told me they cannot stop it it is computer automated(if they give me there pass-code, I'll stop it) and since I will not receive and shutoff notice till I am 60 days late and i am only thirty something the only way to stop it is pay the bill! I have pushed the buttons saying they have reached the wrong number like 6 times, I went along with it and when said is this Brian pressed the right buttons and then it say's, sorry your number is not registered with us, Then why do they keep calling? I called and asked that to a DTE operator and They said you are registered so there pretty much. The one operator did not believe I was getting called that much till he looked it up and said that was "weird", but he could not stop it. What can I do? Is this not harassment? It is not even a debt collection, it just says that if I do not pay it will impact my credit then offers a option to pay which then says i am not registered. My credit is already hurt, Them calling at least 3 times a day 8am, noon, and 4 pm, plus sometimes extra is making want to blow my head off. I cannot turn off my phone because I take care of my grandparents who are sick and mother with MS, and if anything happens or they need me I have to be available. I am not avoiding them, They know I am not paying till I receive the shutoff, so how is it legal for them to keep calling even right after I get off the phone with dte, saying as soon as the shut off comes you will be paid? it is harassment. They cannot stop the automated voice from calling? Put I paid the bill, then deduct it, change my number on the machine to disconnected, something, PLEASE HELP, I am going crazy and they do not care, One time I just kept hitting ignore and like 3 days later, I looked at it and said missed 15 times! It is the same number calling every time and metro PCS says they cannot block number and all I could do was change the ring to something less annoying. What do I do, is there not some rules or is Detroit Edison immune. I mean it's like like I have a choice where I get my electric, they are a monopolistic, anti-trust company with NO competition. I need help with them, they don't care if I complain, I am a nobody to them. Is there anything I can do? I am unemployed and looking and this is just adding to the stress 6 days a week to where I don't even want to wake up or live anymore. [protected]@gmail.com please get back with me and let me know either way
The complaint has been investigated and resolved to the customer’s satisfaction.
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I know that you can't stop the calls from happening, thats just part of the way a business runs. As far as annoying I would completly agree, why don't you call and get some payment arrangements like I did. Please don't depend on FIA because you will end up being shut off long before you will get the assistance. To even get through to FIA, even with a worker is near impossible right now because of the amount of people seeking assistance, and with me by the time I got my shut off notice I was told that there were no funds available. Also, if you don't get a hold from your worker placed on your account you can be shut off on the shut off date anyways. I was glad that who I spoke with from DTE at least let me know that. They offered me a payment arrangement which I could not afford also, but I have to pay for what I use and I know that. The only thing that I was told was to make sure that I look at my actual usage each month so that I am not paying on a payment plan that are less than my actual charges or else I wouldn't be getting ahead any. With my payment arrangement FIA wouldn't assist me but the collec6tion calls stopped when I enrolled and I was better off trying to help myself than try to even get help. And at least this year DTE is sending me shut off notices before the bill was ridiculous...I would suggest to call and see what is available for you. I think it would stop the crazy calls and help you with getting your life back. Best of luck.