Petco

PETCO WARREN RD WESTLAND MI
This used to be our go to place for our furbabies... Not anymore! Everytime we had our dog get a nail trim... It was an okay job and they were always great at fitting us in. With covid19 it takes forever to get into the vet for anything, little lone, a nail trim... So petco worked in a pinch. The reason it was an okay job was because after the nail trim there was an unfinished stray piece of hang nail or sharp edges left behind or and nails uneven. It was frustrating but after a walk or two the nails filed down. I decided this last time to ask for a trim plus the file to prevent this problem. Big mistake! The result was much worse! We felt terrible as we trusted petco and had lots of errands to run... We drove around with our furbaby in the back seat noticing him licking a paw then pulled over to find blood all over our back seat! I called petco (we were already driving right back there) and reported our poor furbaby was bleeding from the quick! "I let them know we were heading back so they could see and apply a powder to stop the bleeding. When I entered they ignored us and after a few minutes acknowledged us saying..."be with ya in a minute."to which I replied,"he's bleeding and I just spoke to you... He needs help!"after another few minutes, she called another groomer to the counter..."ya wanna take care of this?"our furbaby was petrified! The groomer tending to the wounf blamed it all on our furbaby saying,"he's a puller! That's why this happened!" furious, I explained we've been bringing our furbabies here over the last 2 decades and never had this happen with a nail trim... However, we never had the upgraded ($5 more) nail service before! So beyond upset! Never ever will be back and we will follow up with petco's corporate office and the bbb!