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CB Jewelry and Watches Shane Co. 11300 Wayzata Blvd Suite A, Hopkins, MN, 55305, US
Shane Co. company logo
Shane Co.
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Shane Co. company logo

Shane Co.

11300 Wayzata Blvd Suite A, Hopkins, MN, 55305, US
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1 complaint
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Working hours
Mon
12:00 pm - 7:00 pm
Tue
12:00 pm - 7:00 pm
Wed
12:00 pm - 7:00 pm
Thu
12:00 pm - 7:00 pm
Fri
12:00 pm - 7:00 pm
Sat
10:00 am - 5:00 pm
Sun
12:00 pm - 5:00 pm
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Shane Co. - diamond cleaning

I took my wife's wedding ring in for cleaning. The person that helped us drew a picture of any flaws in the diamond. There were two small dots he drew on a picture. Unable to see with the naked eye. When we went to pick it up, my wife immediately said "this is not my diamond". We complained and they told us that they just need to run in through the clean again. It was yellow as well. I think Shane Co replaced our high quality diamond with a cheap, less valuable one, in hopes of us not noticing. NOT COOL. Is this why they offer "life time warranty and cleaning". So we can come back and they replace it only to sell it again? WTF!

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