Vacations To Go reviews and complaints 1
View all 22 complaintsVacations To Go - Misrepresentation i.e., Fraud
My wife and I bought a 'membership' while on our honeymoon. The 1 hour turned into 3 hrs of increasingly hard sell and pressure to buy their 'one time' offer. We did. The next day, back at our hotel we began to research what we had purchased and found it was an empty bag. The cruises were provided by a 3rd party who didn't care if we were members of VTG or not - same price and, we found we could match or beat that price on our own. Actual 'deals' were few and rarely where we wanted to go. Nothing like the presentation. We called and were given a run-around. We persisted and finally got a 'manager' who reluctantly rescinded (canceled) our membership after trying to blow a bunch of smoke at us. We asked if we needed to do anything more and he said 'No'. After we hung up we signed in and found our membership had been canceled. Not trusting in VTG we sent an e-mail confirming our cancellation and got an automatic confirmation. Back home 10 days later we noticed the contract stated the 'marketing material', whatever that was, also had to be returned. We shipped everything back. They refused to refund our money because although we had correctly notified them by phone and email they had Not received their 'marketing material' back within the 3 day window. Bottom line, we're out $2, 522.00 for an 8 day 'late book return fee'! Any company so desperate for money that they'll use an excuse like that to scam and keep your money isn't worth dealing with. We're still fighting this. Take warning from our experience. Stay away from Vacations to Go aka Forever Grand Vacations.
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My name is Sorrell Warren and I am VP, Agent Service Evolution at Vacations To Go. I am sorry that you had problems on your recent vacation. The situation you describe is not a part of our company. Vacations To Go does not sell memberships. We simply book all types of vacations on behalf of the suppliers. In the case of resorts we sell the resort for companies like Funjet, Travel Impressions, Apple Vacations and others and they arrange the air and hotel. Once you arrive at your destination, Vacations To Go does not participate in any type of timeshare or additional marketing at the resort. I invite you to call Vacations To Go and ask for me. I would like to further investigate this matter with you.