Asurion

I turned in a broken phone to asurion. I had to pay $150 to get a new phone sent to me, but it was broken as the display screen would not stay on, and appeared to have I dont' know how to describe it...but like parts where it was missing color on the screen when it actually did turn on and looked like it had bubbles underneath. So I turned that one in too (that 2nd one costs $5) and turned in the malfunctioning screen one. Got the next phone in and alas yet another problem. The in call volume is hardly audible and I can hardly hear anybody at all. Phone is not much good if you can't see the screen or if you can't hear. (and yes I adjusted the in call volume to max and that's the only way I can hear ANYTHING at all.) It's so not worth it. I would have rather just bought a new phone in cash, that actually works right, and have been done with it. Such a headache, waste of time, gas, and energy. I'm about to drop the ins. and perhaps T-mobile altogether immediately. Awful.

They asked few questions based on public information as they said, the information could be 20 to 30 yrs. They said I failed on the question, the claim is denied. That is just funny, and the question is decided to let people fail. so they do not have to pay the claim. why, because these public information is not verified independently. They could have wrong information at first.

There are three questions

1. which county where you owned property, then give me about 5 different county name to choose.
2. which street name, you lived from 5 different street, I should pick one
3. Nan Ma, men, then give me 5 different age group to choose. I never know that man.

They said it is from public information, they did not verify, and could be 20-30 yrs old.

Then they asked me to talk to T-mobile, I went to T-mobile story, T-mobile says nothing they can do about. so I call them from T-mobile store. They then said someone will review my claim, and contact me within 24 hrs. Why they ask me to talk to T-mobile at first ?

When T-mobile sold the insurance to me, did not mention over $100 deducible. T-mobile probably is guilty too. I would not buy insurance from them if T-mobile does not sell it.

I agree too as now it's been two months that I would of had my phone and asking to many stupid questions. Question that we don't even know and all the time we wasted they won't give us the phone! All I could say is that the Asurion company are ###S! They should be shut down!

ASURIAN AWFUL WORST CUSTOMER SERVICE I GOT MY PHONE WITHOUT A RETURN LABEL I ASKED THEM TO SHIP IT TO ME 5 TIMES BUT I STILL HAVEN'T GOT IT IT HAS BEEN LIKE 4 MONTHS!

The truth is that you guys are a vocal minority. For every one of you that had a horrible experience, THOUSANDS of others had no such difficulties. This does not mean what happened to you is not tragic and unprofessional, but it does mean that these complaints do not paint anything like an accurate picture of what goes on every day at Asurion.

I have had sooooo many issues with this company sending me defective phones.

I WAS SHOCKED TO LEARN THAT THE BETTER BUSINESS BUREAU HAS THEM LISTED AS A+...
WE NEED TO START REPORTING THEM TO THE BBB SO THEY ARE NO LONGER LISTED UNDER THIS BECAUSE THEY ARE NOT WORTHY OF THIS A+ LISTING

Asurion Insurance for mobile phones is a *rip-off*. They wouldn't live up to their end of the deal they made - even though I had it in writing and T-Mobile agreed I was correct. After hours of dealing with them, I paid the entire $130 and T-Mobile made things right by giving me a $90 credit on my phone bill because Asurion was wrong. After getting home I find that Maryland's Attorney General's family had same issue and investigated and Asurion was fined $1.5 million. Gonna send all my paperwork to the AG's office.

I just reported this company to the BBB and then decided to search for reviews... I see the general public (myself included) has had issues with Asurion but are scoring an A+ at the Better Business Bureau. I was denied my replacement phone as well and after wasting an hour of my life speaking to someone with very broken English. I was switched through the channels and was still told the same thing, "Sorry we cannot help you since the phone was not in use at the time it broke." WTF where the hell does that say in the fine print (that I never got) that I must be using the phone when it broke?
Anyway my point is REPORT IT TO THE BETTER BUSINESS BUREAU!

Huge scammers! Biggest advice when they got your dice in a vice, is to be persistent and polite! I got one of their phones with the all to common "loose charger port failure to charge". Called them up and was told, this is considered damaged which is not warranteed and I will have file a new claim. I asked for a manager. Talked with her got the same deal. Called back the next day same process. Talked to a consultant, no go. Asked for manager. Same deal. Asked politely for her first and last name and contact information for Asurion so a complaint could be filed with the better business bureau. Needless to say new phone on the way. Overnight, Saturday priority delivery. If you piss them off you're screwed. You signed a contract with 5 pages of fine print through you phone provider to add the insurance and they don't have to do S*#) for you. Be nice and they will help. If you cuss at lady A it goes into the computer and man B sees you have a history of being an [censor] and your done! Writ 'em a check for 50 big ones.

Asurion is awful! Lost phone - I was told when I called that I would receive a new phone within 2 days and my $50 deductible would be on my next bill. My address was verified. 2 days later - no phone. When I called back I was informed that I needed to fill out paperwork and have it notorized along with a copy of my drivers license, a receipt and a recent statement. I was never told this on the original call. So, I lost my phone on Thursday. Waited until Monday hoping the phone would show up before calling in the claim. Now I have to spend more money to have something notorized, mail the paperwork back and then wait for claim review. Of course, I can spend more money to overnight the paperwork. So, I guess I can tell my boss that I will not have a phone for over a week. I am in outside medical trauma sales. Yes, that works for me. So, when I asked when this policy of notorizing papers went into affect, I was told Jan, 2010. I was never given an update from ATT as I have had insurance for years - just in case. When I called ATT Customer Service, they stated they never heard that customers had to have anything notorized. I was told by Asurion that this was required, not exceptions and was a new security measure. Mind you I am in the process of working - trauma calls, packing to relocate out of state, etc. I understand the security measure, but this is a huge inconvenience! What has happened to customer service? Again, Asurion is awful! And 2 of the reps I spoke with had attitudes - it's not what they said but how they said it with no compassion at all. What a scam! I would be completely embarrassed to say I work for Asurion.