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CB Online Shopping Belk 2801 W Tyvola Rd, Charlotte, NC, 28217, US
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Belk
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Belk

2801 W Tyvola Rd, Charlotte, NC, 28217, US
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12:53 pm EDT

Belk - Horrible packaging

I recently started ordering online from belk.com. I was a palled at the obvious lack of care my clothes were packaged. I ordered a lot of clothing and received multiple packages in those thin white mailing envelopes. Most of the packages OK. But on two separate occasions, orders a few months apart, the clothing was literally stuffed as tight as it could go into a package too small. The clothing often is not in an individual plastic wrap within the bag. I could not open one of the bags without cutting a piece of clothing. The two pieces of clothing more literally balled up and stuffed into the bag. Needless to say they are extremely wrinkled and I'll have to iron them. Not even one of them should've been put in such a small bag. It's either poor training or bad attitude. Either way it's management who needs to give attention to this matter. I will not be ordering from Belk again. It was a very disappointing experience. Macy's has never done that. And I've ordered from them for years. I took photos before I took this last one out so you could see how ridiculous it was. Order #[protected]

Desired outcome: Shipping manager needs to get this problem fixed.

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2:23 am EDT
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Belk - Fraud

Order Date: 04/16/2020
Order Time: 4:29am (EST)
Order Number: [protected]
Order Status: Completed
Date of the incident: 04/16/2020

Customer Number:shuting wu

Event description:
I bought two 3.4oz bottles of Lancome, but
Belk only sent me a 1.7oz bottle of expired goods, the product is valid for 2013. and a 2.5oz bottle of Lancome.
I asked for a refund. The merchant strongly disagreed and only returned it. Because it is an international express, when I send it through the international EMS, I return it and there is no way to return it cross-border. And I have already paid the international shipping cost of 212RMB.

Complaint I hope to resolve: refund.

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Update by shuting wu
Jul 06, 2020 4:55 am EDT

The order number is: #[protected]
Contact email: sue_lly@outlook.com
I bought two 3.4-ounce bottles of Lancome, but you Belk only sent me 1.7-ounce expired products,
And a 2.5-ounce bottle of Lancome. The packaging is very rough.
Every day, contact Belk online customer service to request a refund, but the customer service refuted the refund on the grounds of return.
I seriously doubt that Belk deliberately sold expired and inferior products to me, and the capacity is seriously inconsistent with the capacity I purchased.
I want a refund.

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