NorthStar Alarm Services reviews and complaints 1
View all 89 complaintsNorthStar Alarm Services - falsification of services
NorthStar Alarm Systems charged for services not rendered. The Alarm System cannot work without a telephone line. I called to explain that the phone system had been disconnected because the property was vacant. They continued to bill because they said they received no notice of cancellation. I sent NorthStar an official notice of cancellation via regular mail and certified mail to cancel as of June 9, 2009. I paid them from September to June for the billing of $39.90 per month. They sent me a response indicating that although there was "supposedly" something in the contract which bound me to pay for the services until 2011, whether I received them or not. The letter also phrased a statement of leniency "At this point you will be set to can on previously mentioned date, as a result of our receiving your notice of cancellation". The letter was nebulous in that it did not repeat the June 9, 2009 cancellation date that I requested. This is pure deception and trickery to pay for unrendered services. My contact had a 30 day notice for cancellation. They refused to mail me a copy of the document that states this and has my signature. This is a real scam and the website has numerous complaints. Nobody in their right mind would sign for 3 years of payment regardless of services. I see why the previous owners of the home were so insistent on us using the previous alarm service. What a rip-off. Please help me by investigating the business practices of this company. I am sure I am not the only one they are trying to run this scam on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest NorthStar Alarm Services Reviews
Inconvenient and misleading of apartment Just want them to cancel and stop texting my phone. Telecalls Cancelling service Security equipmentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!